Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.90
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Career advancement opportunities
Diverse and inclusive workplace
Job Description
The Ritz-Carlton is a renowned luxury hotel brand, part of the Marriott International portfolio, recognized globally for its exceptional service and commitment to creating memorable guest experiences. With over 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen set the benchmark in rare and special luxury hospitality. The company attracts top hospitality professionals dedicated to delivering excellence through creativity, thoughtfulness, and compassion, cultivating a workplace culture that empowers employees to thrive and achieve their best. Marriott International, known for its dedication to diversity and inclusion, ensures a welcoming environment where associates from unique backgrounds are valued and celebrated, fostering success through a blend of culture, talent, and experience. The Ritz-Carlton's success is driven by its adherence to the "Gold Standards," a set of core principles and values that guide every team member in delivering unparalleled guest service and maintaining its status as a global leader in luxury hospitality.
This role at The Ritz-Carlton involves providing guests with a warm and professional welcome, escorting them to their rooms, and offering comprehensive information about property amenities, services, and local attractions. The position includes assisting guests and visitors with luggage transport, storage, and retrieval, as well as facilitating their arrivals and departures by helping with vehicle access and arranging transportation services like taxi, limousine, or shuttle bus. Attention to detail and excellent communication skills are crucial, as the role requires informing guests about room features, parking procedures, and answering questions clearly and courteously. The successful candidate will be expected to maintain a clean and professional appearance, comply with quality assurance standards, and adhere to all company policies and safety procedures, including reporting incidents and unsafe conditions. This position also demands physical stamina to perform duties such as walking, standing, lifting luggage, and moving over various surfaces safely.
The Ritz-Carlton values employee development and promises a work environment where staff can take pride in their contributions and belong to a supportive global team. Joining The Ritz-Carlton means becoming part of a brand that prioritizes service excellence, cultural diversity, and employee well-being. This particular role is an excellent starting point for individuals interested in hospitality without prior experience or supervisory background, offering an opportunity to learn and embody the company's Employee Promise, Credo, and Service Values. The Ritz-Carlton is committed to equal opportunity employment, welcoming all applicants and providing access to opportunities regardless of disability, veteran status, or criminal history as consistent with applicable laws. By joining our team, you will not only contribute to the luxury hospitality experience but also gain invaluable skills and confidence to grow within the industry.
This role at The Ritz-Carlton involves providing guests with a warm and professional welcome, escorting them to their rooms, and offering comprehensive information about property amenities, services, and local attractions. The position includes assisting guests and visitors with luggage transport, storage, and retrieval, as well as facilitating their arrivals and departures by helping with vehicle access and arranging transportation services like taxi, limousine, or shuttle bus. Attention to detail and excellent communication skills are crucial, as the role requires informing guests about room features, parking procedures, and answering questions clearly and courteously. The successful candidate will be expected to maintain a clean and professional appearance, comply with quality assurance standards, and adhere to all company policies and safety procedures, including reporting incidents and unsafe conditions. This position also demands physical stamina to perform duties such as walking, standing, lifting luggage, and moving over various surfaces safely.
The Ritz-Carlton values employee development and promises a work environment where staff can take pride in their contributions and belong to a supportive global team. Joining The Ritz-Carlton means becoming part of a brand that prioritizes service excellence, cultural diversity, and employee well-being. This particular role is an excellent starting point for individuals interested in hospitality without prior experience or supervisory background, offering an opportunity to learn and embody the company's Employee Promise, Credo, and Service Values. The Ritz-Carlton is committed to equal opportunity employment, welcoming all applicants and providing access to opportunities regardless of disability, veteran status, or criminal history as consistent with applicable laws. By joining our team, you will not only contribute to the luxury hospitality experience but also gain invaluable skills and confidence to grow within the industry.
Job Requirements
- High school diploma or G.E.D. equivalent
- Physical ability to stand, walk, or move for extended periods
- Ability to lift and carry luggage weighing up to 50 pounds without assistance
- Ability to assist with heavier items with assistance
- Good communication skills
- Willingness to follow company policies and procedures
- Ability to work cooperatively in a team environment
- Commitment to guest service excellence
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience
- Excellent communication skills
- Ability to handle physical work requirements
- Customer service-oriented attitude
- Ability to maintain professionalism and confidentiality
- Willingness to learn and embody company values
Job Duties
- Greet and escort guests to rooms
- Open doors and assist guests and visitors entering and leaving property
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- Identify and explain room features to guests, including use of room keys, mini-bar, ice and vending areas, in-room safe, and valet laundry services
- Transport guest luggage to and from guest rooms and designated bell area
- Assist with luggage storage and retrieval
- Assist guests and visitors in and out of vehicles, including loading and unloading luggage
- Supply guests with directions
- Arrange transportation for guests and visitors, such as taxicabs, shuttle bus, limousine, or sedan services
- Communicate parking procedures to guests and visitors
- Follow all company policies and procedures, report accidents, injuries, and unsafe conditions
- Maintain awareness of undesirable persons on premises
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Welcome and acknowledge all guests, anticipate and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak clearly and professionally, answer telephones with appropriate etiquette
- Develop and maintain positive working relationships
- Comply with quality assurance standards
- Read and verify information in various formats
- Move at required speeds including running, walking, or jogging
- Stand, sit, or walk for entire shifts
- Move, lift, carry, push or pull objects weighing less than or equal to 50 pounds without assistance and heavier items with assistance
- Navigate uneven, slippery surfaces, stairs, and service ramps
- Perform other duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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