Door Attendant

St. Regis Hotels & Resorts is a distinguished luxury hotel brand that combines timeless glamour with a vanguard spirit. With more than 50 luxury hotels and resorts located in some of the world’s most desirable addresses, St. Regis has built a legacy of delivering exquisite experiences. Established in the early twentieth century with the debut of The St. Regis hotel in New York by John Jacob Astor IV, the brand continues to uphold its commitment to offering bespoke, anticipatory service executed flawlessly by a team of gracious hosts. The hallmark of a St. Regis guest experience lies in classic sophistication mixed with modern sensibility and enriched by the signature Butler Service, synonymous with the brand’s high standards. Part of the Marriott International family, St. Regis extends a welcoming environment that celebrates the unique backgrounds, cultures, talents, and experiences of its associates. The company proudly stands as an equal opportunity employer, dedicated to fostering diversity and inclusion, and ensuring non-discrimination across any legally protected basis. A career at St. Regis means joining a portfolio of exceptional brands under the Marriott International umbrella, where individuals are encouraged to be their best selves and perform at their highest potential. The company is committed to creating a workplace where associates belong to an amazing global team and can begin their purpose with career growth opportunities and meaningful work.

This full-time, non-management position is located at the St. Regis hotel at 363 E Wacker Dr, Chicago, Illinois. It offers an hourly wage of $25.78. The role is pivotal in ensuring guests receive a warm welcome and seamless assistance throughout their stay. As a frontline ambassador of the hotel’s renowned service, the successful candidate will greet and escort guests to their rooms, hold doors open and assist with entry and exit from the property, and provide valuable information about hotel amenities, services, operational hours, and local attractions. They will also help guests understand room features such as keys, mini-bars, in-room safes, and valet laundry services. Another important responsibility includes handling guests' luggage by transporting, storing, and retrieving it as needed, while assisting guests in loading and unloading their vehicles. Additionally, the role requires arranging transportation services like taxicabs, shuttle buses, limousine or sedan services, and managing advance transportation requests for guests. Ensuring guests are aware of parking procedures and providing directions are also key elements of the role.

Beyond guest interactions, the associate must adhere strictly to company policies and safety protocols, reporting any unsafe conditions or incidents to management. Vigilance against undesirable persons on hotel premises is essential to maintaining guest safety and property security. Employees must ensure their uniform and personal appearance remain clean and professional while protecting the confidentiality of proprietary information. Exceptional interpersonal skills are required to welcome and acknowledge all guests, anticipate and fulfill their service needs including aiding individuals with disabilities, and express genuine appreciation upon their departure. Communication must be clear, professional, and courteous, including proper telephone etiquette. This role demands physical stamina to walk, stand, or sit for extended periods, and the ability to safely maneuver over various surfaces, including stairs and ramps. Employees must be capable of lifting and moving objects up to 50 pounds alone, and heavier items up to 75 pounds with assistance. Flexibility to respond quickly to work situations and perform additional duties as requested by supervisors is essential.

Preferred qualifications include a high school diploma or equivalent with no prior related work or supervisory experience required. This position represents an excellent opportunity for individuals seeking to enter the hospitality industry with a luxury brand focused on high standards and guest satisfaction. The compensation package includes health care benefits, retirement plans, earned paid time off including sick leave, life insurance, disability coverage, and other wellness benefits. Joining St. Regis means becoming part of a prestigious team committed to delivering unparalleled guest experiences through professionalism, dedication, and respect for diversity.