Four Seasons logo

Door Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.31 - $27.08
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Work Schedule

Night Shifts
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Benefits

competitive salary
Medical insurance
Dental Insurance
training programs
Complimentary accommodation
Employee Meals
Commuter Benefits
401k plan
gym discount
Parking discount

Job Description

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its impeccable service, refined elegance, and dedication to creating memorable experiences for its guests. Established with a commitment to excellence, the Four Seasons brand has earned a prestigious reputation worldwide, making it a sought-after destination for travelers who desire an extraordinary stay blending comfort, sophistication, and personal attention. The company values its people highly, understanding that passionate and dedicated team members are central to delivering outstanding service that aligns with their philosophy of genuine heart and luxury. Four Seasons fosters a supportive environment where employees are encouraged to grow and excel, making it not just a workplace but a community united by shared values and aspirations. The Four Seasons Hotel New York is a landmark on Manhattan's Billionaires' Row, embodying modern-deco luxury created by architect I. M. Pei. Located at the city's premier address between Park Avenue and Madison Avenue, it offers guests exquisite accommodation options with some of the largest suites in Manhattan, providing unrivaled city and Central Park views. This AAA Five Diamond and Forbes Five Star hotel combines the thrill of New York City with a calm, serene atmosphere high above the bustling streets, making it a distinguished place for both business and leisure travelers. The hotel houses 202 spacious guest rooms and suites, catering to an international and high-profile clientele seeking top-tier hospitality. The Door Attendant role at Four Seasons Hotel New York is a vital position focused on creating a welcoming first impression for guests. This position demands enthusiasm and a passion for excellence in service standards, where the Door Attendant interacts with guests by handling luggage, assisting with taxis, limousines, and car arrangements, and offering information to guests and pedestrians. Additionally, this role involves managing the smooth flow of traffic around the hotel's entrances, contributing significantly to guests' overall arrival and departure experience. Door Attendants also assist with delivering and picking up items from guest rooms and transporting hotel packages and parcels. To thrive in this role, candidates should possess a strong knowledge of the New York location, excellent communication skills, and the ability to demonstrate professionalism and adaptability in various situations. Physical fitness is required as the role involves lifting heavy objects and working outdoors in all weather conditions. Availability to work flexible shifts, including mornings, evenings, and overnight hours, is essential. Four Seasons is consistently recognized as an excellent employer, appearing on FORTUNE magazine's 100 Best Companies to Work for since 1998, highlighting its dedication to a world-class employee experience and culture. Employees at Four Seasons Hotel New York enjoy a competitive salary ranging from $20.31 to $27.08 per hour, accompanied by comprehensive benefits. These benefits include competitive medical and dental packages, excellent training and development opportunities, complimentary accommodation at other Four Seasons properties, employee meals, pre-tax commuter programs, 401k retirement plans, and various discounts on gym memberships and parking. This role offers not only a chance to be part of an esteemed luxury hotel but also to develop a rewarding career in the hospitality industry, engaging with guests from around the world and contributing to an exceptional service environment where personal and professional growth is encouraged. Four Seasons is committed to equal opportunity employment, welcoming applicants from diverse backgrounds, including minorities, women, veterans, and individuals with disabilities, ensuring an inclusive workplace dedicated to mutual respect and excellence.

Job Requirements

  • high school diploma or equivalent
  • prior experience in hospitality or guest services
  • physical fitness and stamina to perform duties involving heavy lifting and standing for extended periods
  • availability to work flexible hours including mornings, evenings, and overnight shifts
  • strong communication skills
  • understanding of luxury service standards
  • ability to work as part of a team
  • willingness to assist guests proactively

Job Qualifications

  • previous experience in a similar role in luxury hospitality
  • strong knowledge of the local area
  • excellent communication and interpersonal skills
  • physical ability to lift heavy objects
  • ability to work in varying weather conditions
  • professionalism and adaptability
  • availability to work flexible shifts including mornings, evenings, and overnight hours

Job Duties

  • greet guests warmly upon arrival and departure
  • assist guests with luggage handling
  • provide information and direction to guests and pedestrians
  • coordinate and assist with transportation such as taxis, limousines, and car services
  • manage traffic flow around the hotel entrances
  • deliver and pick up items to and from guest rooms
  • transport hotel packages and parcels as needed

Job Criteria

Experience

Mid Level (3-7 years)


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