Job Overview
Employment Type
Full-time
Benefits
competitive pay
full benefits package
Free parking
Mission-driven work environment
opportunities for growth
supportive team culture
employee recognition programs
Job Description
Gulf Coast Regional Blood Center is a nonprofit organization dedicated to supporting the healthcare community by providing a safe and reliable blood supply to patients in need. Located in Pasadena, Texas, the center plays a critical role in the medical field, ensuring that hospitals and clinics have access to essential blood products for surgeries, cancer treatments, trauma care, and more. As a mission-driven organization, they emphasize core values such as commitment, integrity, and respect, fostering a vibrant workplace culture that encourages employees to make meaningful impacts through their work. The center offers competitive pay, a full benefits package, and a... Show More
Job Requirements
- Associate's degree in healthcare, hospitality, marketing, public relations or related field plus minimum three years relevant customer service and promotional marketing experience
- OR Bachelor's degree plus minimum one year relevant customer service experience
- CRM tool usage preferred
- Experience addressing client concerns promptly and effectively using conflict resolution techniques
- Willingness and ability to complete local travel up to 10 percent of the time using personal vehicle
- Valid Texas driver's license and adherence to Vehicle Safety Program
- Computer literate in Microsoft Office
- Strong analytical skills
- Strong interpersonal communication skills
- Good attention to detail and accuracy
- Ability to manage multiple projects and prioritize work
Job Qualifications
- Associate's degree in healthcare, hospitality, marketing, public relations or related field from an accredited college or university plus minimum three years relevant customer service and promotional marketing experience
- OR Bachelor's degree plus minimum one year relevant customer service experience
- CRM tool usage preferred
- Experience with conflict resolution techniques
- Strong analytical skills
- Strong interpersonal communication skills
- Good attention to detail and accuracy
- Ability to manage multiple projects and prioritize work
- Computer literacy with Microsoft Office
Job Duties
- Warmly welcoming donors upon arrival and guiding them through the check-in process
- Provide personalized attention to donors throughout the Donor Experience Cycle
- Create a comfortable and positive atmosphere to ease donor anxiety
- Coordinate promotional items and refreshment services
- Serve as subject matter expert in donor experience initiatives during daily team huddles
- Document and maintain detailed donor intelligence
- Organize special recognition for milestone donors
- Coordinate with volunteers to ensure consistent service standards
- Answer incoming donor phone calls and route to appropriate departments
- Assist donors in scheduling future appointments
- Address donor concerns promptly and professionally
- Engage donors through meaningful conversation to create connection
- Anticipate and resolve donor complaints using de-escalation techniques
- Foster strong relationships to encourage donor retention
- Travel to donor locations as required to support engagement goals
Job Location
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