Donor Concierge

Miami, FL, USA|Onsite

Job Overview

Compensation

Type:

Salary

Rate:

Exact $60,000.00

Benefits

competitive salary

Health Insurance

Dental Insurance

Paid Time Off

Flexible work schedule

Employee Discounts

Professional development opportunities

Job Description

The Adrienne Arsht Center is a premier performing arts center located in Miami, Florida, dedicated to inspiring the community through its diverse range of cultural experiences. Known for its commitment to artistic excellence and community engagement, the center serves as a vibrant hub for the arts, offering a broad spectrum of performances including theater, dance, music, and opera. As one of the largest performing arts centers in the United States, the Adrienne Arsht Center plays a significant role in enriching the cultural life of South Florida and beyond by hosting world-class productions and fostering connections between artists and audiences.
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Job Requirements

Availability to work flexible hours including evenings and weekends as required by performance schedules
Must be able to work on-site at the Adrienne Arsht Center in Miami, FL
Ability to stop, reach, stand, walk, lift, pull, push, grasp, communicate and use repetitive motions frequently
Ability to frequently lift and/or move up to 25 pounds of materials
Ability to meet multiple demands from multiple people and interact with the public and other staff
Excellent communication skills with clarity, discretion and warmth
Calm and positive attitude when faced with challenging situations or tight deadlines
Ability to manage multiple priorities while maintaining accuracy and grace under pressure
Passion for the arts and culture and dedication to providing exceptional donor experiences

Job Qualifications

Bachelor's degree from an accredited college or university
3-5+ years of experience in a customer service or concierge role
Enthusiastic, creative team-player who is passionate about the arts, hospitality and creating memorable moments
Proactive and a problem-solver with the ability to multi-task, establish priorities and react when those priorities shift
Demonstrated interest in the arts and culture and familiarity with the South Florida arts community preferred
Bi-lingual (English and Spanish) a plus

Job Duties

Serve as the primary contact for all individual donor, sponsors, and Chairman's Corporate Circle ticket requests ensuring accurate, timely and personalized service
Provide proactive, thoughtful stewardship by anticipating donor needs and offering high-touch service during performances and special events
Manage night-of-performance concierge services including last-minute ticket changes and surprise-and-delight upgrades, special parking requests and welcoming guests in the Patrons Clubs
Track and fulfill all donor and sponsor benefits including complimentary tickets, Patrons Club access and exclusive experiences
Maintain up-to-date benefit tracking for individual donors and corporate sponsors ensuring consistent delivery aligned with giving levels and produce year-end benefit summaries
Update monthly donor lists for the Arsht magazine and digital programs
Coordinate the Adrienne Arsht Center Foundation board and Adrienne Arsht Center Trust development committee meetings
Participate in prospect review meetings to brainstorm cultivation, solicitation and stewardship strategies
Assist with research, gift processing and other data needs as needed

Job Location

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