Domestic Forwarding Agent II

Watchpoint Logistics, Inc. is a dynamic and rapidly growing company specializing in transportation and logistics services. Established with the mission of becoming the employer of choice, Watchpoint prides itself on fostering a collaborative, respectful, and supportive work environment where every team member’s individual strengths and contributions are valued. The company is dedicated to achieving world-class employee and customer satisfaction by continuously listening to and acting on employee feedback to maximize personal and professional growth opportunities. This approach ensures that employees not only thrive in their roles but also contribute meaningfully to the company’s overarching goals and long-term success.

The employment opportunity offered is for the role of Domestic Forwarding Agent II, based out of the Burlingame, California office. This is a hybrid position requiring reliable commuting to the office three days per week. The position offers competitive hourly pay ranging from $25 to $28, with compensation tailored according to experience, skills, education, and location. Additionally, the company provides a comprehensive benefits package designed to support employees' well-being and professional development.

As a Domestic Forwarding Agent, candidates will work directly with carriers to manage and execute daily freight shipments for customers, coordinating the entire shipping lifecycle from pickup through delivery. This role requires meticulous attention to detail to ensure accurate shipment documentation and milestone updates. You will proactively track and trace shipments, identify exceptions, and maintain clear, timely communication with customers, carriers, and internal teams. The agent is expected to procure qualified carriers who meet customer service requirements while aligning with company profitability objectives. Maintaining and updating customer service agents with shipment information will also be crucial, alongside navigating CRM and Transportation Management Systems to provide accurate facility and contact details.

This role thrives in a fast-paced environment demanding strong organizational and multitasking skills to manage multiple shipments and competing priorities effectively. The candidate will resolve shipment delays, service failures, and operational issues, escalating when necessary, while collaborating with internal teams to ensure seamless freight execution. Ensuring full compliance with company standard operating procedures, customer requirements, and transportation regulations rounds out the responsibilities. The ideal candidate must be flexible, proactive, and solution-oriented, demonstrating excellent communication skills to build and sustain relationships with carriers and internal teams alike.

This role is perfect for individuals who are committed to quality and timeliness in their work and who exhibit a solution-focused mindset. At Watchpoint Logistics, professional growth and engagement are central values, making this position an excellent opportunity for those looking to establish or advance their careers within the transportation and logistics sector.