Dock & Door Scheduled Maintenance Technician

Associated is a reputable company specializing in providing essential maintenance and repair services, focusing on dock and door equipment for various clients. With a commitment to high-quality customer service and employee well-being, Associated offers a dynamic and supportive work environment for its team members. The company operates predominantly within the Fort Wayne and South Bend, Indiana territory, serving a diverse range of customers who rely on their expertise for the upkeep and functionality of their dock and door systems. Associated prides itself on delivering prompt, professional, and reliable service, ensuring customer satisfaction and operational efficiency.

The role of Dock & Door Technician at Associated is a specialized position aimed at individuals with 1 to 3 years of experience in dock and door maintenance and repair. This position involves performing scheduled maintenance and minor repairs on dock doors, dock levelers, and dock locks, among other equipment, following the Original Equipment Manufacturer (OEM) manuals and company policies. Technicians are expected to provide exemplary customer service, maintaining professional interactions that foster goodwill between the company and its customers. Responsibilities also include the upkeep of service vehicles and tools to ensure safe, organized, and efficient operations. As experience and skill levels grow, technicians may take on additional equipment models under the guidance of supervisors and team leaders.

This full-time role offers a competitive hourly wage ranging from $26 to $36, based on experience, and various incentives such as a flexible work schedule, compensated travel time, comprehensive benefits, and opportunities for professional development. The company emphasizes safety in all job functions, including proper hazardous waste disposal and adherence to safety guidelines at customer sites. Associated equips its technicians with all the necessary tools, a company service van, and a gas card to facilitate their duties effectively.

Technicians at Associated are valued not only for their technical skills but also for their ability to communicate effectively, follow detailed instructions, and maintain customer relations with courtesy and professionalism. The role demands a good understanding of mechanical, electrical, hydraulic, and material handling equipment, alongside the capacity to read schematics, blueprints, and manuals accurately. Additionally, applicants must hold a high school diploma or GED and possess a valid driver’s license with a clean driving record.

Joining Associated means becoming part of a company that underscores work-life balance by offering choices between a 4-day work week with 10-hour shifts or a traditional 5-day work week with 8-hour shifts. The benefits package is comprehensive, including medical, dental, and vision insurance, 401(k) plan with company match, parental leave, tuition assistance, and more. Employees also benefit from referral bonuses, profit-sharing plans, and paid time off, making Associated an attractive place for career growth in the dock and door service industry.