Job Overview
Compensation
Salary
Range $59,600.00 - $85,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and Development
Job Description
Our company operates a successful chain of multi-unit restaurants dedicated to providing high-quality dining experiences across multiple locations. Each restaurant is committed to delivering outstanding food quality, excellent customer service, and a welcoming atmosphere. As a leader in the restaurant industry, we prioritize operational excellence, financial performance, and community involvement, ensuring that our brand continues to meet and exceed both customer expectations and industry standards. We work closely with owners, franchisors, and local management teams to ensure seamless operations and sustainable growth throughout our restaurant portfolio.
The role we are offering is an exciting opportunity for an experienced multi-unit restaurant manager who will oversee the complete operations of several restaurant locations. This leadership position involves comprehensive responsibilities spanning financial management, product production, inventory control, personnel administration, sales, and marketing. The successful candidate will play a key role in ensuring that operations of all locations comply with the guidelines established by the company owner and franchisor. This position demands a dynamic and hands-on manager adept at making critical decisions that impact daily operations and long-term business success.
As the multi-unit manager, you will be responsible for managing teams, promoting operational excellence, and developing strategies to improve profitability and sales growth. You will work closely with Directors of Operation and store managers to enforce company standards and policies, implement PRIDE systems and routines, and maintain exemplary customer service standards. This role requires strong time management and communication skills, enabling effective collaboration with multiple stakeholders, including local community partners such as chambers of commerce and schools, to enhance restaurant visibility and sales.
Your leadership will ensure that store managers are well-trained and capable of supervising assistant managers and hourly employees through orientation, ongoing feedback, and performance evaluations. You will oversee staffing to meet operational demands while controlling costs related to labor, food, and other controllable expenses. Additionally, you will manage profit and loss (P&L) statements across multiple units, driving financial results by optimizing resources while maintaining high standards for quality, value, and service.
Beyond operational management, this position entails fostering a positive and productive work environment by maintaining strong relationships with management teams, encouraging teamwork, and boosting employee morale. Your involvement is critical in addressing customer complaints promptly, ensuring satisfaction is maintained at every touchpoint, and supporting local marketing efforts to increase restaurant sales. This comprehensive leadership role offers an exciting challenge for professionals seeking to make a significant impact in a thriving multi-unit restaurant setting, contributing directly to both customer experience and financial success.
The role we are offering is an exciting opportunity for an experienced multi-unit restaurant manager who will oversee the complete operations of several restaurant locations. This leadership position involves comprehensive responsibilities spanning financial management, product production, inventory control, personnel administration, sales, and marketing. The successful candidate will play a key role in ensuring that operations of all locations comply with the guidelines established by the company owner and franchisor. This position demands a dynamic and hands-on manager adept at making critical decisions that impact daily operations and long-term business success.
As the multi-unit manager, you will be responsible for managing teams, promoting operational excellence, and developing strategies to improve profitability and sales growth. You will work closely with Directors of Operation and store managers to enforce company standards and policies, implement PRIDE systems and routines, and maintain exemplary customer service standards. This role requires strong time management and communication skills, enabling effective collaboration with multiple stakeholders, including local community partners such as chambers of commerce and schools, to enhance restaurant visibility and sales.
Your leadership will ensure that store managers are well-trained and capable of supervising assistant managers and hourly employees through orientation, ongoing feedback, and performance evaluations. You will oversee staffing to meet operational demands while controlling costs related to labor, food, and other controllable expenses. Additionally, you will manage profit and loss (P&L) statements across multiple units, driving financial results by optimizing resources while maintaining high standards for quality, value, and service.
Beyond operational management, this position entails fostering a positive and productive work environment by maintaining strong relationships with management teams, encouraging teamwork, and boosting employee morale. Your involvement is critical in addressing customer complaints promptly, ensuring satisfaction is maintained at every touchpoint, and supporting local marketing efforts to increase restaurant sales. This comprehensive leadership role offers an exciting challenge for professionals seeking to make a significant impact in a thriving multi-unit restaurant setting, contributing directly to both customer experience and financial success.
Job Requirements
- Bachelor's degree in business, hospitality management or related field preferred
- minimum of 5 years experience in restaurant management with multi-unit responsibility
- demonstrated ability to meet financial targets and manage budgets
- excellent organizational and multitasking abilities
- strong problem-solving skills and attention to detail
- capable of working flexible hours including weekends and holidays
- proficiency in restaurant management software systems
Job Qualifications
- Proven experience in multi-unit restaurant management
- strong leadership and decision-making skills
- excellent communication and interpersonal skills
- solid understanding of financial statements including P&L
- ability to develop and implement operational strategies
- experience with staff training and development
- knowledge of inventory and cost control
- familiarity with customer service standards and conflict resolution
- capability to manage marketing and community relations initiatives
Job Duties
- Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance
- time management skills are necessary and good communication skills to communicate with their Director of Operation and managers daily
- ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation
- ensures guest service in all areas meets company standards
- ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
- ensures GM or store Manager works with local chamber and schools to increase restaurant sales
- trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes
- manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses)
- oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan
- ensures each of the restaurants are in accordance with established company standards, policies and procedures
- assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
