Job Overview
Compensation
Salary
Range $59,600.00 - $85,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional development opportunities
Job Description
This opportunity is with a dynamic multi-unit restaurant management company renowned for its commitment to excellence in the hospitality industry. The company operates multiple restaurant locations, emphasizing operational efficiency, superior guest experiences, and profitable growth. With a presence in competitive markets, they focus on delivering high-quality food, outstanding customer service, and maintaining a positive workplace culture. As a multi-unit restaurant operator, you will play a crucial role in overseeing the operations of several restaurant locations, ensuring they meet the high standards set by both the ownership and franchisor guidelines.
This role is a full-time position that calls for an experienced leader capable of managing diverse teams and driving operational success across multiple sites. The salary package is competitive and aligned with the responsibilities of overseeing financial and operational performance, product quality, inventory management, sales strategies, and marketing initiatives. You will be responsible for directing the activities of general managers and store managers, ensuring they execute daily operations efficiently and effectively while fostering a customer-friendly environment. This position offers an exciting career path for individuals passionate about restaurant management and who seek to make a significant impact on the operational success of multiple restaurant units.
As a Multi-Unit Restaurant Operator, you will ensure that each location adheres to all PRIDE systems and internal operational routines. You will collaborate closely with the Director of Operations to develop and implement the restaurant’s strategic game plan to meet sales and profitability targets. Managing and optimizing financial outcomes by closely monitoring Profit and Loss statements, cost of goods sold (COGS), labor costs, and controllable expenses will be vital to your role. Additionally, you will be expected to maintain strong communication channels with your management teams daily, ensuring any customer concerns are addressed promptly to uphold high guest satisfaction.
Your leadership will be critical in training and developing general managers, assistant managers, and hourly employees. This development includes conducting orientations, providing ongoing feedback, setting performance expectations, and carrying out performance reviews to build a motivated and skilled workforce. Managing appropriate staffing levels to meet daily sales volumes and ensuring operational efficiency across all shifts will be under your purview. Further, you will have to cultivate strong relationships with local chambers of commerce and schools to generate community partnerships that can boost restaurant sales.
The role also involves fostering a positive working environment that encourages cooperation between restaurant management and staff, which is essential for maximizing employee morale, productivity, and retention. You will be key in enforcing company policies and procedures to guarantee uniformity in service quality, cleanliness, and operational standards. Your proactive management style and problem-solving skills will help achieve the company’s vision of maintaining high operational standards while also expanding business growth within the areas you oversee.
This role is a full-time position that calls for an experienced leader capable of managing diverse teams and driving operational success across multiple sites. The salary package is competitive and aligned with the responsibilities of overseeing financial and operational performance, product quality, inventory management, sales strategies, and marketing initiatives. You will be responsible for directing the activities of general managers and store managers, ensuring they execute daily operations efficiently and effectively while fostering a customer-friendly environment. This position offers an exciting career path for individuals passionate about restaurant management and who seek to make a significant impact on the operational success of multiple restaurant units.
As a Multi-Unit Restaurant Operator, you will ensure that each location adheres to all PRIDE systems and internal operational routines. You will collaborate closely with the Director of Operations to develop and implement the restaurant’s strategic game plan to meet sales and profitability targets. Managing and optimizing financial outcomes by closely monitoring Profit and Loss statements, cost of goods sold (COGS), labor costs, and controllable expenses will be vital to your role. Additionally, you will be expected to maintain strong communication channels with your management teams daily, ensuring any customer concerns are addressed promptly to uphold high guest satisfaction.
Your leadership will be critical in training and developing general managers, assistant managers, and hourly employees. This development includes conducting orientations, providing ongoing feedback, setting performance expectations, and carrying out performance reviews to build a motivated and skilled workforce. Managing appropriate staffing levels to meet daily sales volumes and ensuring operational efficiency across all shifts will be under your purview. Further, you will have to cultivate strong relationships with local chambers of commerce and schools to generate community partnerships that can boost restaurant sales.
The role also involves fostering a positive working environment that encourages cooperation between restaurant management and staff, which is essential for maximizing employee morale, productivity, and retention. You will be key in enforcing company policies and procedures to guarantee uniformity in service quality, cleanliness, and operational standards. Your proactive management style and problem-solving skills will help achieve the company’s vision of maintaining high operational standards while also expanding business growth within the areas you oversee.
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum of 5 years of experience in restaurant management, including multi-unit oversight
- Strong organizational and time management skills
- Ability to work flexible hours including evenings, weekends and holidays
- Proficient in using restaurant management software and POS systems
- Ability to travel between restaurant locations as needed
- Excellent verbal and written communication skills
Job Qualifications
- Bachelor's degree in hospitality management, business administration or related field preferred
- Proven experience in multi-unit restaurant management
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze financial statements and P&L reports
- Experience with inventory control and cost management
- Knowledge of restaurant operational systems and standards
- Ability to develop and execute strategic plans for sales and profitability
- Customer service oriented with problem-solving skills
- Skilled in training and developing management and hourly staff
Job Duties
- Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance
- Time management skills are necessary and good communication skills to communicate with their Director of Operation and managers daily
- Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation
- Ensures guest service in all areas meets company standards
- Ensures GM or store manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
- Ensures GM or store manager works with local chamber and schools to increase restaurant sales
- Trains GM or store manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes
- Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, labor, and controllables (semi-fixed expenses)
- Performs other duties and responsibilities as requested by Director of Operations
- Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan
- Ensures each of the restaurants are in accordance with established company standards, policies and procedures
- Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency
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