DATTCO logo

Dispatcher Split Shift

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.50 - $25.00
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Work Schedule

Split Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
flexible schedule

Job Description

DATTCO is the largest private passenger transportation company in New England, operating with a fleet of 1,900 vehicles across more than 30 locations. As a third-generation, family-owned business, DATTCO has a rich history dating back to 1949 when it began providing school bus transportation services. The company has since grown to service 30 school districts, making it a key player in the regional transportation industry. DATTCO emphasizes reliability, safety, and excellent customer service in all its operations, ensuring that students and passengers experience smooth, timely, and secure transportation every day.

We are currently seeking a full-time Dispatcher for our School Bus location in Bristol, CT. This position involves a split shift schedule, with morning and afternoon hours that are flexible to accommodate school half-days and other service needs. The Dispatcher plays a crucial role in managing and scheduling drivers, dispatching fixed routes and charters, and serving as a vital communication link between drivers, customers, and the operations team. Using various tools such as Microsoft Outlook, Excel, and mapping software like Google Maps and Map Point, the Dispatcher ensures efficient route planning and real-time support to drivers.

This role demands excellent organizational and multitasking skills, the ability to communicate clearly and effectively, and an aptitude for working in a fast-paced, dynamic environment. In addition to scheduling and dispatch duties, the Dispatcher will handle clerical tasks, filing, and reporting that ensure smooth operations. Candidates who hold a CDL Class B license with P and S endorsements and have prior experience in the transportation industry or customer service are strongly preferred, though not mandatory. If you are detail-oriented, customer-focused, and eager to contribute to a respected transportation company, consider joining DATTCO to support our mission of excellence and safety in transit.

Job Requirements

  • High school diploma or equivalent
  • Strong oral and written communication skills
  • Ability to work well in a fast-paced environment
  • Flexible to work split shift hours based on business needs
  • Willingness to adapt schedule for school half days and other special circumstances
  • Prior experience in transportation industry preferred
  • Customer service experience preferred

Job Qualifications

  • High school diploma or equivalent
  • Strong oral and written communication skills
  • Ability to work well in a fast-paced environment
  • Proficiency in Microsoft Outlook, Excel and Microsoft 365
  • Experience with mapping and scheduling software
  • CDL Class B with P and S endorsements preferred
  • Experience in the transportation industry preferred
  • Customer service experience preferred

Job Duties

  • Responsible for scheduling drivers and effectively dispatching fixed route service and charters
  • Assist drivers with directions and customer itineraries
  • Answer routine phone calls from drivers and customers
  • Perform clerical, filing and reporting duties
  • Use Outlook, Excel and Microsoft 365 suite daily
  • Utilize mapping and scheduling programs such as Map Point and Google Maps daily
  • Ensure effective communication and coordination between drivers, customers and operations

Job Criteria

Experience

Mid Level (3-7 years)


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