Dispatcher

Our company, a steadily growing service provider based in Norfolk, Virginia, is expanding its team to meet increasing demand. We specialize in offering prompt and reliable service repairs facilitated by a highly productive and dynamic office staff. As a company, we pride ourselves on quality customer service and efficient logistical operations. We are committed to innovative practices including the use of advanced transportation management systems, GIS, and GPS tools to ensure top-notch service for our clients and vendors. Operating in a fast-paced environment, our team emphasizes collaboration, professionalism, and continuous improvement to maintain operational excellence.

We are currently seeking an experienced Dispatcher Associate to join our service department. This role is pivotal in managing the flow of communication and logistics for service repair operations. The Dispatcher Associate will be responsible for efficiently scheduling and dispatching our service technicians, optimizing routes using state-of-the-art tools, and providing exceptional customer support. This position requires an individual with excellent communication skills, a positive attitude, and the ability to multitask effectively in a collaborative office environment. The ideal candidate will be computer literate, eager to learn new tasks, and adept at problem-solving, particularly in customer service scenarios. They will report directly to the Service Manager and play a significant role in enhancing overall operational efficiency.

The role offers a starting salary of $17 per hour or more, based on experience, making it an attractive opportunity for candidates looking to grow within a reputable company offering stability and a supportive workplace environment. The Dispatcher Associate will manage incoming calls, ensuring clients and vendors receive timely and professional support. They will also handle data entry duties to maintain accurate records of customer interactions and service schedules. This position calls for using analytical skills to assess data and optimize technician routing, improving response times and service quality.