Dispatcher

Transdev in Lawrence, Kansas, is a prominent transportation services company known for providing reliable and innovative mobility solutions. Operating in the United States and globally, Transdev partners with cities, counties, airports, companies, and universities to operate and maintain transportation systems and vehicle fleets. With a workforce of 32,000 employees across 400 locations in the U.S. alone, and more than 110,000 team members worldwide, the company prides itself on being a leader in the mobility sector. Transdev operates in 19 countries and is dedicated to empowering the freedom to move every day by delivering safe, dependable, and customer-focused transportation services.

The role of Dispatcher at Transdev in Lawrence, Kansas, is vital in ensuring the smooth operation of road services. This full-time position involves overseeing assigned carriers and coordinating trip performance by tracking critical measures such as on-time route starts, incident management, and overall service quality. The Dispatcher acts as a key communication link between Operators and customers, providing essential support by addressing inquiries related to trips, no-shows, cancellations, and missed rides. Handling emergency situations for vehicle operators, serving as a liaison between carriers and emergency services, is also an important aspect of the role.

Compensation for this position starts at $22.15 per hour with the opportunity to progress to $29.60 per hour after five years, as per the union collective bargaining agreement. Full-time employees are eligible for a comprehensive benefits package including paid sick leave, medical, dental, and vision coverage after 90 calendar days, life insurance, 401(k) retirement benefits, and company holidays. The company fosters a supportive work environment with a focus on safety, customer service, and professionalism.

The Dispatcher must be customer service-oriented and dedicated to safety, with excellent communication, problem-solving, and judgment skills. This role requires the ability to work independently, manage flexible shifts, and possess a hospitable attitude toward passengers and clients. Candidates must have basic computer skills, familiarity with word processing, spreadsheets, database software, and internet applications is preferred. Knowledge of the service area and map reading skills are necessary to perform the duties effectively.

Transdev values diversity and inclusion, offering reasonable accommodations to individuals with disabilities and complying with all federal and state disability laws. They maintain a drug-free workplace, requiring applicants to successfully pass a pre-employment drug screen and comply with DOT regulations. This role is crucial for ensuring that Transdev continues to deliver the high standard of service its clients expect, making a positive impact on the community and the customers who rely on public transportation.