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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.40
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Retirement Plan
Personal days off
Paid sick leave
Paid jury duty
Bereavement leave
Paid holidays
Job Description
MV Transportation is a leading transportation management company specializing in providing a comprehensive range of transit services nationwide. With a solid reputation for excellence and innovation in the public transportation industry, MV Transportation partners with cities, counties, and other governmental agencies to deliver safe, reliable, and cost-effective transit solutions. The company operates various types of transportation services including paratransit, fixed route, and shuttle services, aiming to enhance the travel experience for millions of riders each year. MV Transportation's strong commitment to quality customer service, safety standards, and operational efficiency has made it a preferred contractor for many transit authorities across... Show More
Job Requirements
- High school diploma or equivalent
- one year previous dispatcher experience preferred
- two years of customer service experience preferred
- ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
- experience with Trapeze software
- demonstrate a high customer service commitment
- able to demonstrate professional phone manner
- knowledge of the service area is a plus
Job Qualifications
- One year previous dispatcher experience preferred
- two years of customer service experience is preferred
- high school diploma or equivalent
- experience with Trapeze software
- ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment
- demonstrate a high customer service commitment
- able to demonstrate professional phone manner
- knowledge of the service area is a plus
Job Duties
- Take client calls and communicate issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate
- monitor radio, telephones and on-road provision of service for quality
- influence positive employee morale and quality customer service
- monitor and complete driver sign-in and sign-out daily
- assign trips to drivers to assure adequate disbursement of trips between all assigned routes
- monitor daily system performance
- participate in analysis and review of operating performance
- note closed and or late starting of routes and communicate same to Dispatch Supervisors and or Dispatch Managers as appropriate
- perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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