Dispatcher

Stockton, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $19.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Job Description

Our company is a well-established organization dedicated to maintaining a professional and secure office environment. As a trusted provider in our industry, we emphasize efficiency and customer service excellence within our administrative and security functions. We are currently looking to fill a full-time position that combines front office reception duties with security dispatch responsibilities and operational support. This role requires an individual who is organized, attentive to detail, and able to multitask across a variety of important functions that support both the administrative and security operations of our office.

The role is a full-time position with scheduled working hours on Sunday from 7:00 am to 3:30 pm, and Monday through Thursday from 3:00 pm to 11:30 pm. This schedule provides a structured workweek while offering coverage during key office hours to ensure seamless operational support. Employees in this position will serve as the first point of contact when visitors arrive and will handle all related reception duties, including greeting guests, answering phone calls, managing correspondence and scheduling appointments. Additionally, the role involves security dispatcher responsibilities which are critical to maintaining a safe environment within the premises. This includes monitoring communication systems, dispatching aid as necessary, and managing security incident reports.

Besides the reception and security duties, the role supports operational security by controlling access to the premises and handling the issuance and receipt of patrol driver equipment. The person in this role also supports administrative functions such as scheduling meetings and logistics coordination, preparing reports, managing calendars, and assisting with other departmental needs as required. This multi-faceted role calls for an individual who is resourceful, communicative, and able to perform well under pressure while delivering exceptional service to all clients, visitors, and employees.

Candidates for this position should have at least two years of experience in administrative office support, demonstrating proficiency in clerical tasks, customer service, and security-related functions. A high school diploma or equivalent is required to qualify for this role. Applicants must be drug and alcohol-free and willing to submit to periodic drug testing to comply with company safety standards and security protocols. This position offers an enriching work environment with steady hours, opportunities for skill development in both administrative and security disciplines, and the chance to contribute significantly to company operations and safety.

This position is ideal for self-motivated individuals who excel in multitasking and have strong communication skills. The successful candidate will have the opportunity to develop expertise in security dispatch systems and web-based operational tools like TrakTic, Makeshift, and Asana while also honing their administrative and client-facing abilities. Our company values professionalism, reliability, and a commitment to maintaining a safe and welcoming atmosphere for everyone who interacts with our office. If you are looking to take on a dynamic and rewarding role that combines various essential office functions, we encourage you to apply and be a part of our team.

Job Requirements

High school diploma, GED, or equivalent
Minimum two years of administrative office support experience
Must be alcohol and drug free
Willing to submit to periodic drug testing
Ability to handle multiple administrative and security tasks simultaneously
Strong interpersonal and communication skills
Proficiency in relevant software and security dispatch tools

Job Qualifications

Two years of administrative office support experience
High school diploma, GED, or equivalent
Proficiency in clerical and administrative tasks
Strong communication and organizational skills
Ability to multitask and manage time effectively
Familiarity with security dispatch systems and protocols
Experience in customer service and client interaction
Competence in using web-based programs such as TrakTic, Makeshift, and Asana

Job Duties

Greeting visitors and directing them to the appropriate person or office
Answering and making phone calls on behalf of office employees
Handling office correspondence and queries via phone, email, and general correspondence
Keeping updated records of office expenses and costs including tracking of front office expenses such as supplies, equipment, and utilities
Performing various clerical tasks such as faxing, transcribing, filing, copying
Sorting and distributing mail, incoming packages, and deliveries
Assisting with scheduling appointments for clients, customers, or employees and maintaining appointment calendars including sending reminders
Delivering exceptional customer service assistance and providing an overall welcoming environment
Answering phones and monitoring security systems to identify potential threats
Dispatching aid as necessary and coordinating security responses
Gathering and relaying information about incidents to appropriate personnel
Filing reports on all security incidents
Performing communications, computer aided dispatching, and help desk tasks
Controlling office access and maintaining office security by following safety procedures
Maintaining, issuing, and receiving patrol driver equipment
Scheduling and coordinating logistics for meetings and events
Organizing and managing calendars and schedules
Preparing documents and reports, compiling records, filing, photocopying, faxing
Assisting in the preparation of client project reports
Tracking actions, headcount, spending, and other data
Providing backup support to other departments and teams
Picking up equipment, supplies and documents