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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $95,000.00
Work Schedule
On-call
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k paid holidays
Employee Discounts
Training and Development
Job Description
Thompson Pipe Group, headquartered in Rialto, California, is a privately held family business specializing in engineering, contracting, and manufacturing. Established as a family-run enterprise, the company has grown into the largest and most diverse provider of drainage, sanitary, pressure, and trench-less piping solutions across North America. With a strong focus on innovation and quality, Thompson Pipe Group operates multiple manufacturing facilities throughout the United States, continuously improving product generations to meet the evolving infrastructure needs of clients domestically and internationally. Their product range and services cater to a wide array of infrastructure projects, reflecting their commitment to excellence and customer... Show More
Job Requirements
- Excellent verbal and written communication skills
- advanced customer service skills
- bilingual a plus but not required
- strong supervisory and leadership skills
- excellent organizational skills and attention to detail
- strong logistical, analytical, and problem-solving skills
- proficient with Microsoft Office Suite or related software
- geographical knowledge of service area or map reading skills
- industry knowledge recommended but not required
- bachelor's degree in supply chain, logistics or related field or three years of proven work experience as a transportation supervisor
- experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Job Qualifications
- Bachelor's degree in supply chain, logistics or related field, or equivalent experience
- three years of proven work experience as a transportation supervisor or similar role
- excellent verbal and written communication skills
- advanced customer service skills
- bilingual preferred but not required
- strong supervisory and leadership abilities
- excellent organizational skills and attention to detail
- strong logistical, analytical, and problem-solving skills
- proficient with Microsoft Office Suite or related software
- geographical knowledge of service area or map reading skills
- knowledge of industry recommended but not required
- experience or training in customer service, dispatching, or project management is a plus
Job Duties
- Hire and train clerks within the shipping department
- supervise clerks within the shipping department
- fabricate and oversee daily schedules, workflow, and assignments in the shipping department
- conduct performance evaluations that are timely and constructive
- handle discipline and termination of employees according to company policies
- maintain DOT compliance within the shipping department
- maintain knowledge of best and cost-effective shipping methods
- identify third party haulers for efficient shipping routes
- maintain knowledge of transportation regulations including hazardous shipments and freight classifications
- review and analyze expenditures to develop and implement plans and budgets
- order aggregate, sand, cement, and rock
- provide customer service support and respond to inquiries promptly
- coordinate scheduling with customers, sales representatives, and operations
- create dispatch tickets for all outbound loads
- plan shipping forecast and maintain the dispatch board and schedule
- maintain shipping logs
- ensure trucking needs by scheduling transportation and communicating with stakeholders
- confirm scheduled transportation resources and make necessary changes
- pick and layout load lists for efficient shipments
- print and track bills of lading for accuracy
- maintain detailed records of shipping progress and forecasting
- produce shipping notifications and weekly shipping schedules for plant personnel
- cultivate strong relationships with customers and drivers
- monitor route changes and road conditions and collaborate with logistics companies to revise routes
- maintain neat and orderly work areas
- embrace strong work ethics across company and client teams
- manage unexpected delays and changes effectively
- use time efficiently with goal setting and realistic action plans
- promote safety and quality ensuring accurate and thorough work
- report damaged or discrepant inventory and conduct audits
- perform other related duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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