Dispatch - Full Time

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $17.55 - $22.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

voluntary life insurance

Employee assistance program

Hospital Indemnity coverage

critical illness coverage

Paid holidays

Paid Time Off

Continuing education benefit

Job Description

Excelsior Ambulance Service, based in Birmingham, AL, is a premier provider of emergency and non-emergency medical transportation services. As a vital part of the healthcare support system, Excelsior Ambulance Service is committed to delivering exceptional care and timely transportation solutions to its diverse client base, including hospitals, medical facilities, and private individuals. The company operates with cutting-edge technology and a highly dedicated team to ensure that clients receive prompt and safe transportation, whether it is for routine appointments or urgent medical emergencies. As a well-established ambulance service provider, Excelsior values its employees and fosters an inclusive and supportive work environment where staff can grow professionally and contribute to the community's well-being.

The role of Communications Specialist/Dispatcher at Excelsior Ambulance Service is a critical position within their dynamic communications department. This is a non-exempt, hourly role based in their Birmingham office, reporting directly to the Communications Manager. The primary responsibility is to respond quickly and efficiently to both emergency and non-emergency calls for ambulance and transportation services. The dispatcher plays a central role in assigning and routing transportation requests, ensuring resources are allocated properly to meet service demands. The role requires the ability to maintain clear and calm communication in various situations, especially during high-pressure or high-volume periods. This ensures excellent customer support is provided not only to the patients requiring transportation but also to healthcare providers and internal team members.

Dispatchers at Excelsior utilize advanced Computer Aided Dispatch (CAD) systems to input and manage data accurately. They handle incoming calls and emails, deliver precise routing information, and document all trip details including confirmations and specific equipment requirements. Additionally, they monitor the location and movement of field units to ensure timely response and efficient operations. Beyond this, the dispatcher maintains a thorough knowledge of company policies, equipment, and procedures, including communication consoles, radio systems, and healthcare-specific software such as TraumaSoft.

The position offers an excellent opportunity for individuals interested in medical dispatching or telecommunications within the EMS environment. Excelsior Ambulance Service supports the professional development of its communications staff through continued education benefits and access to a full range of medical, dental, and vision insurance, alongside other valuable employee benefits. The company emphasizes integrity, accuracy, and responsibility, making it an ideal workplace for individuals committed to promoting high standards of patient care and operational excellence in emergency medical services.

Job Requirements

High school diploma or equivalent
Minimal medical training or telecommunications experience or at least one year’s experience as an EMS or public safety dispatcher
Skilled in reading and writing English
Ability to communicate clearly on the radio and telephone
Ability to record, transmit, and report information accurately
Ability to efficiently utilize all assigned equipment
Ability to manage multiple tasks simultaneously
Ability to multitask and function under high stress situations
Good typing skills with speed and accuracy
Ability to understand basic computer applications

Job Qualifications

High school diploma or equivalent
Must have minimal medical training or telecommunications experience or have at least one year’s experience as an EMS or public safety dispatcher
Skilled in reading and writing English
Ability to communicate clearly on the radio and telephone
Ability to record, transmit, and report information accurately
Ability to efficiently utilize all assigned equipment
Ability to manage multiple tasks simultaneously
Ability to multitask and function under high stress situations
Possess good typing skills with the speed and accuracy necessary to efficiently process service requests
Ability to understand basic computer applications

Job Duties

Dispatchers will proficiently monitor and respond to calls and emails using established call handling and information management systems delivering excellent customer support to providers, facilities, and fellow coworkers
Demonstrates a calm, professional demeanor during periods of high volume or unusual events during all communications
Follows established parameters/formats in receiving requests for service
Input data accurately and completely into the Computer Aided Dispatch system for all requests for service
Use appropriate methods to review, schedule, and assign transportation requests
Allocates resources properly as the need arises by application of appropriate decision-making and approved protocols
Effectively document and communicate trip data including confirmations and equipment needs
Monitor, update, and control the location and movement of field units
Monitor and document response times of units
Responsible and accountable for completeness and accuracy of data entry related to their position prior to completion of shift
When necessary, assist responding units with routing instructions utilizing all map resources
Relays instructions from supervisors, messages, and emergency information
Maintains a current working knowledge of all company policies, procedures, General Orders, and memorandums
Demonstrate efficient operations and extensive knowledge of all equipment including but not limited to communication consoles, radio system, recording system, and TraumaSoft
Report failure of Communication Center equipment to the Director of Communications in a timely and appropriate manner
Acts with integrity, honesty, and skill to promote the departmental mission and values of Excelsior
Perform all other duties as assigned
Adherence to and compliance with information systems security is everyone’s responsibility
It is the responsibility of every computer user to: know and follow Information Systems security policies and procedures