Director/General Manager, Hotel Operations - Universal Kids Resort
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
paid leave
Employee Discounts
flexible schedule
Job Description
Universal Kid's Resort, located in Frisco, Texas, is an innovative family-focused destination specifically designed to spark the imagination and creativity of children through a unique blend of play and entertainment. With a park dedicated to igniting the art of play and a 300-room family-oriented hotel, the resort provides an immersive experience that combines excitement for children with relaxation for adults. This distinctive dual-environment destination offers guests an unparalleled opportunity to enjoy quality family time while providing a fulfilling and dynamic workplace for its employees. As a new and ambitious project, Universal Kid's Resort caters primarily to families with young children, creating a vibrant atmosphere where imaginative play meets exceptional hospitality and guest service.
The role at Universal Kid's Resort is centered around the comprehensive management and operation of the resort's select-service onsite hotel. The successful candidate will oversee all hotel operations, including housekeeping, front desk, reservations, and various amenities such as swimming pools and common areas, ensuring an outstanding guest experience that aligns with the theme park’s operations. This position demands a proactive leader who can coordinate with cross-functional resort teams including Food & Beverage, Entertainment/Recreation, Maintenance/Engineering, and Merchandise to maintain operational standards, maximize guest satisfaction, and achieve financial performance objectives.
Key responsibilities include planning, organizing, directing, and coordinating the overall hotel operations while ensuring compliance with hotel industry standards and procedures. The role also involves significant pre-opening duties, such as developing and implementing operational standard operating procedures (SOPs), assisting in the design and technological setup of the hotel facilities, and managing hotel-related IT systems like property management software and cashless payment solutions. This leadership position entails collaborating with various resort-wide teams to ensure synergy in service delivery and security, focusing on delivering an exceptional guest and team member experience in a fast-paced, family-centered environment.
Employees in this role should be prepared to work in various environmental conditions, including standing for extended periods and navigating noisy settings. Unique scheduling requirements include working shifts that cover evenings, weekends, and holidays to meet the demands of a family-oriented resort. This role offers a comprehensive benefits package that includes company-sponsored medical, dental, and vision insurance, 401(k), paid leave, and diverse discounts and perks. Overall, this position offers a rewarding opportunity to contribute to the success of an exciting new family resort, playing a pivotal role in crafting memorable experiences for guests and a positive work culture for team members.
The role at Universal Kid's Resort is centered around the comprehensive management and operation of the resort's select-service onsite hotel. The successful candidate will oversee all hotel operations, including housekeeping, front desk, reservations, and various amenities such as swimming pools and common areas, ensuring an outstanding guest experience that aligns with the theme park’s operations. This position demands a proactive leader who can coordinate with cross-functional resort teams including Food & Beverage, Entertainment/Recreation, Maintenance/Engineering, and Merchandise to maintain operational standards, maximize guest satisfaction, and achieve financial performance objectives.
Key responsibilities include planning, organizing, directing, and coordinating the overall hotel operations while ensuring compliance with hotel industry standards and procedures. The role also involves significant pre-opening duties, such as developing and implementing operational standard operating procedures (SOPs), assisting in the design and technological setup of the hotel facilities, and managing hotel-related IT systems like property management software and cashless payment solutions. This leadership position entails collaborating with various resort-wide teams to ensure synergy in service delivery and security, focusing on delivering an exceptional guest and team member experience in a fast-paced, family-centered environment.
Employees in this role should be prepared to work in various environmental conditions, including standing for extended periods and navigating noisy settings. Unique scheduling requirements include working shifts that cover evenings, weekends, and holidays to meet the demands of a family-oriented resort. This role offers a comprehensive benefits package that includes company-sponsored medical, dental, and vision insurance, 401(k), paid leave, and diverse discounts and perks. Overall, this position offers a rewarding opportunity to contribute to the success of an exciting new family resort, playing a pivotal role in crafting memorable experiences for guests and a positive work culture for team members.
Job Requirements
- Bachelor's degree in Hotel/Hospitality Management preferred
- 10+ years of progressive hotel leadership experience including Hotel GM or Rooms Division Manager role
- Experience in opening a new hotel from planning through construction to opening
- Knowledge of theme park or resort integration
- Outstanding leadership and communication abilities
- Proven track record in financial and guest service achievements
- Excellent planning, organization, and guest service skills
- Ability to work flexible schedule including weekends and holidays
- Some domestic travel may be required
- Bi-lingual in English and Spanish preferred
Job Qualifications
- Experience in opening a new hotel from planning through construction to opening including writing SOPs, property management and technology selection, knowledge of integration within theme park or resort environments, outstanding leadership and communication abilities, proven track record of achieving financial and guest service goals in the hotel industry, excellent planning, organization, and guest service skills, bachelor's degree in Hotel/Hospitality Management preferred, 10+ years of progressive hotel leadership experience including Hotel GM or Rooms Division Manager role, experience serving tourist/leisure market, familiarity with operational trends and SOP development for family-focused select-service hotels, bi-lingual in English and Spanish preferred
Job Duties
- Plan, organize, direct, and coordinate the operations of hotel departments including housekeeping, front desk, reservations and yield management, swimming pool and other hotel common areas, partner with resort-wide leadership to ensure Food & Beverage, Entertainment/Recreation, Maintenance/Engineering, and Merchandise functions align with operational standards, coordinate all hotel security and emergency efforts with resort security team, develop and implement Operational Standard Operating Procedures for front desk, housekeeping, and hotel functions, assist in facilities program design, technology selection, and optimize operational efficiency, oversee preventative maintenance and upkeep of hotel property and equipment, ensure safety and emergency management procedures are maintained, drive adoption of hotel-related IT systems and hardware including property management, keyless entry, and cashless payment systems, manage financial performance of hotel departments including annual operating budget and capital expenditure planning, partner with Marketing & Sales for forecasting and revenue management, evaluate guest needs and competitive trends to recommend operational changes, participate actively in Environmental, Health & Safety responsibilities, perform other assigned duties
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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