Director, Villa Services

Resorts World Las Vegas is a premier luxury resort and casino destination that sets the standard for world-class hospitality and exceptional guest experiences. As one of the newest additions to the Las Vegas Strip, the resort offers a unique blend of modern design, cultural richness, and exceptional service quality. The establishment prides itself on maintaining Forbes Five-Star standards and delivering unmatched luxury accommodations, world-class dining, and immersive entertainment to a diverse, high-profile clientele. With a strong commitment to excellence and innovation, Resorts World Las Vegas has quickly become a top choice for travelers seeking an unforgettable luxury experience in one of the world’s most vibrant cities.

The role of Director of Villa Services at Resorts World Las Vegas is a senior leadership position responsible for providing strategic oversight and operational leadership of all villa operations. This role is critical in ensuring a highly personalized and consistently exceptional guest experience that aligns with the resort's luxury brand standards. The Director of Villa Services leads a team focused on delivering Forbes-level quality service by developing bespoke service standards and fostering a culture of anticipatory service and continuous improvement. This role demands a comprehensive approach encompassing team development, operational management, cross-departmental collaboration, and a strong focus on financial performance including revenue management and cost control.

In this role, the Director will lead and mentor the Villa Services team, including managers, butlers, and villa coordinators, promoting a culture where accountability and excellence are paramount. The individual will be responsible for designing innovative guest service touchpoints and rituals that elevate the villa experience from pre-arrival planning through in-stay engagement and post-stay follow-ups. The position requires close collaboration with multiple departments such as Front Office, Housekeeping, Food & Beverage, Culinary, Casino/VIP Services, and Engineering to ensure seamless and memorable villa experiences.

The Director will also oversee the creation and enforcement of Standard Operating Procedures aligned with brand standards, operational policies, and regulatory requirements. Financial acumen is essential as the role involves reviewing financial statements, managing budgets exceeding five million dollars, and driving profitability through strategic initiatives focused on revenue growth, pricing optimization, and cost efficiency. The Director is tasked with overseeing labor models, scheduling, productivity standards, and the recruitment and retention of a high-performing team.

In addition to operational responsibilities, the Director of Villa Services maintains a visible presence in the operation by engaging directly with VIP and high-profile guests to foster relationships and address concerns promptly. Collaborating with Sales, Marketing, and VIP departments is key to position the villas effectively for promotions and guest acquisition strategies. The role demands maintaining the highest standards of villa presentation, cleanliness, and functionality, while ensuring confidentiality and discretion in all interactions. This position requires flexibility in working varied shifts including nights, weekends, and holidays, and emphasizes a strong commitment to the brand's core values of safety, security, guest experience, and environmental standards.