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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Resorts World Las Vegas is a premier luxury resort and casino destination that sets the standard for world-class hospitality and exceptional guest experiences. As one of the newest additions to the Las Vegas Strip, the resort offers a unique blend of modern design, cultural richness, and exceptional service quality. The establishment prides itself on maintaining Forbes Five-Star standards and delivering unmatched luxury accommodations, world-class dining, and immersive entertainment to a diverse, high-profile clientele. With a strong commitment to excellence and innovation, Resorts World Las Vegas has quickly become a top choice for travelers seeking an unforgettable luxury experience in one... Show More
Job Requirements
- At least 21 years of age
- Bachelor’s degree in hospitality management or related field or equivalent combination of education training and work experience
- Proof of eligibility to work in the United States
- Ability to obtain TAM card Gaming Registration Card Food Handlers Card
- Ability to work varied shifts including weekends and holidays
- Ability to work varied shifts including nights weekends and holidays
Job Qualifications
- Bachelor’s degree in hospitality management or related field or equivalent combination of education training and work experience
- Minimum of seven years in a similar position or five years in progressive management positions within hotel operations of a large luxury resort
- Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs
- Strong working knowledge of Microsoft Office applications Point of Sale systems Property Management systems and Casino Player Tracking systems
- Experience managing a workforce of 50 to 100 employees
- Strong strategic planning project management skills and superior decision-making while managing multiple priorities
- Strong financial background with experience in managing yearly budget in excess of five million dollars
- Excellent interpersonal skills to deal effectively with guests management employees and other outside contacts
- Excellent organizational skills with the ability to function under time constraints and deadlines with attention to detail
- Ability to utilize guest service satisfaction performance metrics from SALT Surveys TripAdvisor Yelp etc to generate action plans to address service opportunities
Job Duties
- Provide strategic leadership and operational oversight of all Villa Services ensuring an exceptional guest experience reflecting Forbes Five-Star standards and brand expectations
- Lead mentor and develop Villa Service teams fostering a culture of anticipatory service accountability and continuous improvement
- Design and implement bespoke service standards rituals and guest touchpoints elevating the villa experience ensuring consistency creativity and attention to detail
- Oversee pre-arrival planning and in-house guest experience ensuring preferences itineraries and special requests are executed flawlessly
- Drive service excellence through daily operations including arrivals departures in-stay engagement and post-stay follow-up exceeding guest expectations
- Partner cross-functionally with departments including Front Office Housekeeping Food & Beverage Culinary Casino/VIP Services and Engineering for seamless execution of villa services
- Establish and enforce Standard Operating Procedures ensuring compliance with brand standards operational policies and regulatory requirements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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