Director, Technical Operations and Airport Analytics

American Airlines, a global leader in the aviation industry, is dedicated to connecting people and places while fostering an inclusive and diverse workplace culture. As the largest airline in the world, American Airlines operates an expansive network of more than 6,800 daily flights serving 365 destinations worldwide. The company is not only focused on delivering exceptional service to its customers but also committed to the growth and well-being of its team members. With over 20 Employee Business Resource Groups, American Airlines supports a dynamic workforce that reflects the diverse communities it serves. The airline offers a full range of employee benefits and development opportunities designed to enhance career potential and personal growth at every stage.

The Director, Technical Operations and Airport Analytics role at American Airlines is a critical leadership position responsible for directing teams that provide advanced analytics, planning, and decision support tools across multiple business units. These units include Operations Planning and Performance (OPP), Technical Operations (Tech Ops), Airport and Customer Operations, and the Integrated Operations Center (IOC). The director leads a team of advanced analytics professionals, providing strategic and technical guidance in the development and implementation of innovative decision support systems, simulation models, statistical analysis frameworks, forecasting methods, and business intelligence applications.

This position requires a strategic thinker who can balance technical expertise with strong leadership and collaboration skills. The director will work closely with various departments to enhance operational performance by leveraging cutting-edge analytical techniques and next-generation forecasting methodologies. Responsibilities include optimizing workload distribution, improving baggage handling efficiencies, and supporting customer connection improvements. The ideal candidate will have significant experience in managing cross-functional teams, a strong background in operations research or industrial engineering, and the ability to influence and build consensus among diverse stakeholders. With a focus on fostering continuous improvement, this role plays a key part in maintaining American Airlines' leadership in the aviation industry.

As a full-time position, this role offers competitive benefits from day one, including comprehensive health coverage, wellness programs, a 401(k) program, and travel perks that enable employees and their families to explore the world. American Airlines is committed to providing a supportive environment that encourages professional development and personal well-being, making this an exceptional opportunity for someone looking to grow their career while making a meaningful impact in the airline industry.