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Director, Technical Operations and Airport Analytics
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines, a global leader in the aviation industry, is dedicated to connecting people and places while fostering an inclusive and diverse workplace culture. As the largest airline in the world, American Airlines operates an expansive network of more than 6,800 daily flights serving 365 destinations worldwide. The company is not only focused on delivering exceptional service to its customers but also committed to the growth and well-being of its team members. With over 20 Employee Business Resource Groups, American Airlines supports a dynamic workforce that reflects the diverse communities it serves. The airline offers a full range of employee... Show More
Job Requirements
- Bachelor's degree in operations research/industrial engineering or related technical discipline, or equivalent experience/training
- 7 years of leadership experience
- 7 years of relevant technical and business work experience
Job Qualifications
- Bachelor's degree in operations research/industrial engineering or related technical discipline, or equivalent experience/training
- Advanced degree preferred
- 7 years of leadership experience, overseeing large cross-functional teams
- 7 years of relevant technical and business work experience
- Demonstrates the highest standards of ethics and integrity
- Excellent conceptual and analytical thinker
- demonstrated ability to solve, and to lead others in solving, complex analytical problems
- Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
- Excellent leadership, coaching, and change management skills
- Ability to productively and proactively adjust to dynamic situations
- Ability to build collaborative relationships with, and consensus amongst, multiple stakeholders with varying points of view
- Ability to influence others through outstanding interpersonal skills, collaboration, communication, and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
- Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
- Ability to build and facilitate relationships at all levels of the organization, both internally and externally
- Ability to coach, mentor, and serve as a role model for all team members
- Proficient with Microsoft Office software
- Ability and willingness to remain current with industry practices and developments
Job Duties
- Lead the Tech Ops and Airport and Customer Ops analytics teams
- Support the Tech Ops planning and routing, Control Centers, Airport Ops, IOC, and OPP organizations through advanced analytics, strategic planning, vendor evaluations, decision support systems, simulation analyses, and solution implementation and adoption
- Provide directional leadership and vision for next generation operations and decision support tools
- Actively seek out opportunities to improve operational performance across the system through better tools and advanced analytics
- Incorporate next generation forecasting and prediction methodology that leverages advanced analytical techniques, incorporates high-fidelity simulation, and includes optimal data modeling
- Collaborate with Airports team to improve operational performance for our customers through improving baggage handling and customer connections
- Support the Tech Ops organization by building tools that can optimize workload distribution and improve throughput
- Develop and evaluate new ideas and approaches for solving business and technical problems across different business areas
- Effectively work in partnership with the other analytics, data, and development teams within American
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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