Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $135,000.00 - $155,000.00
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
hybrid work environment
Professional development opportunities
Job Description
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, recognized for its dedication to excellence and innovation within the airline service industry. Headquartered in Irving, Texas, this company has established a formidable reputation for delivering top-tier culinary experiences and outstanding hospitality services across North and Latin America. It has been voted “Airline Caterer of the Year in North America” for both 2023 and 2024, underscoring its leadership and commitment to quality in the competitive airline catering market. The company prides itself on its talented team members who are instrumental in creating memorable experiences for clients... Show More
Job Requirements
- Bachelor’s degree in business administration or related field
- Minimum 7 years experience in sales or customer service management
- Experience working with global airline clients
- Proven negotiation and contract management skills
- Ability to travel up to 25 percent
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office applications
- Strong leadership and team management capabilities
- Experience in in-flight catering is preferred but not mandatory
Job Qualifications
- Bachelor’s degree in business administration or related field
- 7 plus years of experience in related field
- Experience in customer service management of global scope
- Experience in management or operation experience in in-flight catering preferred
- Strong interpersonal communication and negotiation skills
- Proven sales experience and change agent success
- Ability to build business relationships and interact with customers
- Proven commercial aptitude with respect to profitability analysis, pricing strategy, price and service negotiations
- Results driven with a successful record of performance
- Proven problem-solver
- Proven ability of project management is an advantage
- Analytical and conceptual abilities
- Presentation skills including professional command of Excel, Word, Power Point
- Team-based management skills and effective collaboration in a cross-functional environment
- Excellent computer skills including knowledge of Microsoft Office application
- Proven leadership skills with the ability to effectively direct efforts of those not in direct reporting chain
Job Duties
- Serve as a primary contact for a defined portfolio of airline clients, managing the full range of commercial and customer service activities
- Ensure fulfillment of customer and LSG Sky Chefs requirements according to contractual obligations such as SLAs, customer specifications, pricing agreements
- Monitor and improve customer performance and satisfaction metrics, managing regular performance reviews and customer care reports
- Lead complaint management processes, including root cause analysis, development of corrective actions, and escalation when necessary
- Manage the development of proposals, tender documents, and customer communication strategies
- Lead the contract negotiations to ensure favorable outcomes and alignment with corporate goals
- Ensure contract implementation, including establishing project teams and project plans
- Drive margin improvement and price action initiatives in collaboration with internal stakeholders
- Support the preparation and analysis of customer-related commercial data and performance reports
- Organize and oversee customer visits and key touchpoints, ensuring alignment with strategic goals
- Collaborate with local Customer Service departments to deliver high-quality product and service presentations
- Support Key Account Manager in strategic account development and performance evaluations
- Explore and evaluate new business opportunities within the LSG Sky Chefs service portfolio
- Analyze and enhance existing sales and account management strategies to drive market share and profitability
- Ensure the sales and service function is properly staffed, organized, and aligned with global and regional objectives
- Foster cross-functional collaboration with corporate, regional, and operational teams
- Develop and manage budgets, monitor performance, and implement corrective actions as needed
Job Location
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