Director, Revenue Operations - Health Insurance Contracts

Easterseals Southern California is a renowned nonprofit organization dedicated to enhancing the lives of individuals with disabilities through a wide range of services and support programs. For over 100 years, Easterseals has been a pioneer in championing inclusion, independence, and equality for people of all ages and abilities. Operating as a critical resource in Southern California, Easterseals delivers essential services including early childhood programs, autism services, employment support, and independent living assistance to over 29,000 clients annually. Their commitment extends beyond direct service, embracing advocacy and education that strive to break down barriers and foster opportunities for the one in four Americans living with disabilities. Easterseals Southern California has built a strong reputation as a community-focused organization that values innovation, compassion, and empowerment, ensuring that every individual has the opportunity to live their fullest life possible.

The role of Facilities and Business Operations Manager at Easterseals Southern California is a leadership position integral to supporting the Autism Services division. This position commands a starting salary of $101,000 plus DOE, underscoring the significant responsibility and expertise required. The manager will lead a team of facilities managers and report writers, ensuring operational excellence through strategic initiatives designed to align business functions with the goals of the Autism Services line. Responsibilities span analyzing organizational policies and structures, streamlining processes, and applying innovative solutions to improve planning and overall operational efficiency.

Beyond leadership duties, this manager will oversee the development of new centers, managing facilities efficiently to optimize sustainability and operational success. This includes involvement in space planning, coordinating equipment procurement, liaising with vendors, and negotiating contracts while maintaining strong vendor relationships. The role is pivotal in managing ongoing center maintenance and ensuring alignment with budgetary goals.

Equally important is the manager’s responsibility for the collection, analysis, and presentation of business data. By transforming complex data into actionable insights, the manager supports informed decision-making and strategic planning. This includes delivering high-quality reports, visualizations, and presentations that cover scorecards, financial metrics, retention, productivity, and timelines for diverse audiences. Furthermore, the role involves oversight of the quarterly Customer Satisfaction Surveys and the production of the Autism Services Newsletter, tracking readership metrics to monitor communication effectiveness.

The ideal candidate will possess a Bachelor’s degree in Business, Accounting, Technology, or a related field, along with seven or more years of relevant experience in business operations. Proficiency with data visualization tools and advanced skills in Microsoft Office applications are essential. The manager should demonstrate excellent judgment, decision-making skills, and effective communication abilities, able to work cooperatively with various groups and relate compassionately to children and their families. Confidentiality, discretion, and a high degree of professionalism are paramount due to the sensitive nature of the work involved.

Physical demands require occasional lifting, standing, and walking, with frequent sitting and repetitive activities involving keyboard use and telephone communication. The role requires local travel up to 25 percent of the time and maintaining compliance with transportation safety standards. Overall, this position offers a unique opportunity to make a significant impact in a respected organization devoted to advancing services for individuals with autism and other developmental challenges, all within a supportive and mission-driven environment.