Director, Retail Operations

AMB Sports and Entertainment (AMBSE) is a premier sports and entertainment company known for operating world-class venues and delivering unforgettable fan experiences through various in-venue retail and event activations. Positioned as a leader in sports retail, AMBSE manages dynamic retail environments across multiple permanent and pop-up locations within some of the most active stadiums in the country. With a forward-looking approach to retail expansion and a commitment to operational excellence, AMBSE is building an innovative retail ecosystem that enhances fan engagement and drives sales-performance metrics at every turn.

The Director, Retail Operations at AMBSE holds a senior leadership role critical to the company's in-venue retail execution and future retail growth strategies. This individual leads the strategic management of day-to-day operations across all retail touchpoints including stadium stores, event activations, and forthcoming brick-and-mortar expansions. Reporting directly to the Vice President of Retail & Merchandising, the Director translates high-level buying and merchandising strategies into effective retail operations on the ground. This role requires a seasoned operator who thrives in complex, high-volume environments and has a proven track record of leading multifaceted teams through both routine game day activities and large-scale event activations.

In addition to owning full operational infrastructure, which encompasses store management, staffing strategies, inventory control, and event retail execution, the Director also maintains accountability for retail technology systems such as POS and RFID implementations that are crucial to modern retail efficiency and accuracy. A strong emphasis is placed on building and nurturing a team of store managers and retail experience managers dedicated to upholding AMBSE's brand standards, delivering best-in-class fan experiences, and ensuring operational compliance and financial integrity.

The Director's responsibilities span multiple critical functions: from store operations and multi-location retail management, seasonal hiring and workforce planning, warehouse and inventory oversight, to retail event execution and advanced technology system management. This role demands hands-on involvement with everything from pre-game store walkthroughs to post-event inventory audits, underscoring the dynamic and fast-paced nature of venue retail operations. The position is integral in setting new standards for fan-facing retail that aligns with AMBSE's vision to raise the bar for customer satisfaction and operational performance in the sports and entertainment industry.

This career opportunity is ideal for an operational leader with over ten years of experience managing retail teams in high-volume settings such as stadiums or large event venues. The role requires a bachelor's degree in business, retail management, operations, or related fields, along with a robust ability to manage seasonal workforce fluctuations, lead technology deployments, and optimize retail financial performance metrics. In addition, the Director must be available to work nights, weekends, game days, and major events in alignment with the AMBSE calendar to ensure seamless retail operations throughout the active sports and entertainment seasons.