Director, Operations & Event Services

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Internship

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

flexible scheduling

Job Description

The Diamond Club is a premium event space dedicated to hosting a variety of externally booked events within the vibrant setting of the Dragons venue. Known for its upscale ambiance and exceptional service, it caters to clients seeking a versatile and elegant location for celebrations, corporate gatherings, and social functions. The Diamond Club emphasizes a seamless guest experience, premium presentation, and operational excellence, making it a standout choice for events in the region. This establishment prides itself on not only providing a venue but also delivering a high level of coordination and service to ensure every event surpasses client expectations. As a key part of the community, the Diamond Club also maintains strong relationships with local vendors, partners, and industry organizations to elevate its offerings continually.

The Director of Operations & Event Services plays a pivotal role within the Diamond Club by overseeing event planning and execution, ensuring that every detail aligns with the club’s high standards and client needs. This role is integral to the success of the Diamond Club’s events, from the moment a contract is signed and deposit received, transitioning events from sales to execution teams, to managing on-site logistics and providing real-time client support. The Director leads all aspects of event detailing including timelines, floorplans, catering, decor, audiovisual needs, vendor coordination, and ensures that each event flows smoothly and efficiently.

Beyond event execution, this dynamic role encompasses a comprehensive marketing strategy responsibility aimed at boosting awareness and driving bookings for the Diamond Club. The Director develops and manages various marketing materials, digital campaigns, social media content, print collateral, menus, and signage, maintaining brand consistency and elevated presentation. Participating in industry events such as bridal shows and vendor showcases, and engaging with local business and tourism groups, the Director actively promotes the Diamond Club to a wider audience and fosters key partnerships.

Leadership and team management are also critical components of this position. The Director directly supervises and mentors part-time staff, notably the Events Intern, delegating administrative and marketing tasks to enhance operational efficiency. Through onboarding, training, and performance oversight, the Director ensures that all team members uphold the rigorous service and execution standards that the Diamond Club demands. This includes hands-on supervision during events to guarantee exceptional service delivery and functioning as the primary internal resource for all cross-departmental event coordination.

Overall, this role demands a blend of strategic thinking, operational expertise, marketing acumen, and outstanding leadership to drive the success and growth of the Diamond Club. Employment type details and salary specifics are typically aligned with industry standards for similar leadership positions in event management within hospitality settings, with competitive compensation reflective of the role’s responsibility and impact. The Director of Operations & Event Services is essential to enhancing the club's reputation, ensuring client satisfaction, and expanding business opportunities in a highly competitive market.

Job Requirements

Bachelor’s degree in hospitality management, marketing, or related field
Minimum of 5 years experience in event planning and operations management
Proven leadership experience managing staff
Strong marketing and business development skills
Excellent organizational and multitasking abilities
Proficiency with event management software and marketing tools
Outstanding communication and interpersonal skills
Ability to work flexible hours including weekends and evenings
Knowledge of vendor relations and contract negotiation
Experience in hospitality or sports venue environments preferred

Job Qualifications

Bachelor’s degree in hospitality management, marketing, or related field
Minimum of 5 years experience in event planning and operations management
Proven leadership experience managing staff
Strong marketing and business development skills
Excellent organizational and multitasking abilities
Proficiency with event management software and marketing tools
Outstanding communication and interpersonal skills
Ability to work flexible hours including weekends and evenings
Knowledge of vendor relations and contract negotiation
Experience in hospitality or sports venue environments preferred

Job Duties

Lead the planning, coordination, and on-site execution of all externally booked events held within the Dragons Diamond Club
Serve as the primary on-site point of contact for event planners and clients, providing real-time support, coordination, and issue resolution to ensure a seamless, high-level guest experience
Oversee all event logistics including timelines, floorplans, catering details, décor, AV needs, vendor coordination, and day-of execution
Develop detailed run-of-show and EO documents to ensure alignment across departments
Manage and maintain the Special Events calendar, ensuring accuracy and alignment with game schedules, operational needs, and space availability
Oversee the conversion, setup, and reset of the Diamond Club between events and game days, ensuring the space is properly prepared and presented at a premium standard
Manage game-day event staff on-site within the Diamond Club, assigning responsibilities, setting expectations, and ensuring smooth execution
Build, maintain, and coordinate relationships with outside vendors, including preferred partners and new service providers, to support successful on-site events
Develop, document, and refine Diamond Club operational processes to improve efficiency, consistency, and overall execution standards
Continue to strengthen and develop the working relationship with PSC through regular EO meetings to align expectations for events and overall execution of food and beverage service within the Diamond Club
Develop and execute a comprehensive marketing strategy dedicated to the Dragons Diamond Club to increase awareness, drive bookings, and maximize space utilization
Create and manage all Diamond Club marketing materials including digital advertising, email campaigns, social content, print collateral, signage, menus, and sales materials
Maintain and update the Diamond Club website and event landing pages to serve as the primary marketing and information hub for clients and prospects
Lead the creation and implementation of in-game marketing elements promoting the Diamond Club (PA reads, radio/TV spots, LEDs, LCDs, signage)
Attend bridal shows, vendor showcases, and relevant industry events to promote the Diamond Club, ensuring consistent representation and lead generation
Participate in monthly business and tourism-related meetings (e.g., Destination Dayton) to increase awareness of the Diamond Club and build relationships with hoteliers, event planners, and industry partners
Ensure brand consistency and elevated presentation across all Diamond Club marketing channels and materials
Directly manage and mentor the part-time Events Intern, providing clear direction, project oversight, and professional development opportunities
Delegate marketing, administrative, and event-preparation responsibilities to the intern to support operational efficiency
Oversee intern onboarding, training, and performance to ensure alignment with Diamond Club service and execution standards
Provide hands-on supervision during events to ensure standards are met and service expectations are exceeded
Serve as the internal subject matter expert and primary cross-departmental resource for all Diamond Club operations and event-related coordination