Director Operations

Dua Miami is a premier hotel located in the vibrant Brickell district of Miami, offering a unique blend of indulgent relaxation and lively social experiences. As a proud member of the Autograph Collection, this hotel stands out as a distinctive destination where the excitement of the city meets personal luxury. The property delivers exceptional curated experiences catering to guests seeking both comfort and dynamic engagement. Dua Miami is not just a place to stay; it is a gateway to an iconic Miami journey, emphasizing quality service, artistic design, and cultural vibrancy.

This position is offered through Evolution Hospitality, the lifestyle-focused vertical of Aimbridge Hospitality. Evolution Hospitality manages a diverse portfolio of independent, luxury, boutique, and lifestyle hotels alongside upscale restaurants and nightlife venues across North America. The company values a culture that combines strong performance with humility and personal development, fostering an environment where employees can grow both professionally and personally. Team members are challenged to excel intellectually and emotionally, making this an exceptional workplace dedicated to high standards and meaningful workplace relationships.

We are seeking a Director of Operations to join our dynamic team. Reporting directly to the General Manager, the Director of Operations serves as a pivotal leader responsible for the seamless day-to-day management of hotel operations. This role requires an individual with a strategic mindset who can simultaneously oversee financial performance, improve guest satisfaction, and enhance operational efficiency.

The Director of Operations will lead efforts to optimize all revenue streams across the hotel, crafting and implementing effective marketing and pricing strategies that maximize profitability. This role drives sales by nurturing client relationships and promoting the hotel’s service standards and policies, ensuring guests enjoy an outstanding experience from arrival to departure. Additionally, this position involves preparing and monitoring budgets, reviewing financial statements, and producing detailed reports that inform decision-making at all organizational levels.

Human resources leadership is a critical component of this position, with responsibilities including motivating staff, fostering professional development, and implementing retention initiatives that promote a positive workplace culture. The Director must maintain the property’s assets by overseeing maintenance programs and ensuring compliance with legal and company policies, safeguarding the hotel’s quality and reputation.

Communication is key for this role. The Director of Operations will set clear goals, lead regular team meetings, and maintain open lines of communication with all departments. As a professional role model, the successful candidate will demonstrate a polished image, consistent attendance, and flexibility in assuming additional duties. This full-time position offers a competitive salary and an attractive benefits package, including medical, dental, vision coverage, daily pay options, and a 401k retirement plan. This role requires adaptability in a fast-paced environment and may occasionally require on-call availability.

By joining Dua Miami and Evolution Hospitality, you will become part of a forward-thinking team that prioritizes guest satisfaction, operational excellence, and personal growth. It is an excellent opportunity for a seasoned professional to make a significant impact within a thriving, culturally rich hotel setting in the heart of Miami’s most exciting district.