Director, Operational Training and Education - St. Luke's Physician Group

St. Luke's University Health Network stands as a beacon of excellence and compassionate care in the healthcare industry. Renowned for its commitment to delivering superior medical services, this esteemed health network continues to lead through innovation and patient-centered care. St. Luke's prides itself on its dedicated workforce, whom it regards as its most valuable asset. Each employee, individually and collectively, is deeply committed to the organization's core mission: providing high-quality care to the sick and injured, educating the next generation of physicians, nurses, and healthcare professionals, and enhancing access to care within the communities served. True to its ethos, St. Luke's extends care irrespective of a patient’s financial means, reinforcing its unwavering commitment to human dignity and health equity.

Within this respected and forward-thinking healthcare environment, the Director of Operational Education role is a pivotal leadership position focused on the strategic development and management of training programs for St. Luke’s Physician Group. This role revolves around enhancing operational performance and patient care by cultivating a knowledgeable, skilled, and engaged workforce. The Director will spearhead a dynamic training strategy that addresses the learning needs of both front-line staff and operational leaders, integrating adult learning theories and operational excellence principles to foster an environment of continuous improvement. By leading a high-performing team, the Director will design and implement innovative, role-specific learning programs including comprehensive onboarding, skill development workshops, and ongoing educational initiatives.

The Director's responsibilities extend to collaborating closely with operational leaders to ensure alignment of training initiatives with clinical workflows, organizational priorities, and regulatory compliance standards, thereby enabling the health network to maintain its leadership position in healthcare delivery. This role requires managing all aspects of training programs from planning and facilitation to evaluation and improvement, continuously adapting to evolving healthcare practices and compliance requirements. While the role excludes IT and Epic system training, it focuses heavily on embedding operational procedures and best practices within education content, ensuring consistent high performance and operational excellence across the Physician Group.

This full-time leadership role calls for a strategic thinker with significant expertise in adult learning methodologies, healthcare operations, and performance management. The Director will utilize data-driven insights to monitor program effectiveness, encourage adoption of new workflows, and ensure robust engagement through modern learning technologies including e-learning platforms and virtual training tools. The successful candidate will also possess strong communication and partnership skills, effectively interacting with leaders and stakeholders to articulate training strategies and outcomes. Comprehensive knowledge of healthcare compliance, instructional design, and training management systems will be essential to thrive in this environment.

By joining St. Luke's University Health Network as the Director of Operational Education, professionals become a vital part of an organization passionate about making a tangible difference in the health and well-being of communities served, while supporting a culture of learning, development, and operational excellence that empowers staff to deliver exceptional care.