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Director, Operational Training and Education - St. Luke's Physician Group
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee wellness programs
flexible schedule
Job Description
St. Luke's University Health Network stands as a beacon of excellence and compassionate care in the healthcare industry. Renowned for its commitment to delivering superior medical services, this esteemed health network continues to lead through innovation and patient-centered care. St. Luke's prides itself on its dedicated workforce, whom it regards as its most valuable asset. Each employee, individually and collectively, is deeply committed to the organization's core mission: providing high-quality care to the sick and injured, educating the next generation of physicians, nurses, and healthcare professionals, and enhancing access to care within the communities served. True to its ethos, St.... Show More
Job Requirements
- Bachelor's degree in education, healthcare administration, business, or related field required
- Minimum three to five years of progressive experience in education, training, and learning program development, preferably within a healthcare environment
- Practice-based operational leadership experience strongly preferred
- Strong understanding of adult learning principles and instructional design methodologies
- Ability to engage with diverse healthcare operational teams and leaders
- Excellent communication and organizational skills
- Proficiency with learning management systems and data analysis
- Capacity to develop, implement, and evaluate complex training programs focused on operational excellence
- Ability to manage multiple projects and priorities simultaneously
- Comfortable working in a dynamic healthcare environment
- Commitment to St. Luke's mission and values
Job Qualifications
- Bachelor's degree in education, healthcare administration, business, or related field
- Minimum three to five years of progressive experience in education, training, and learning program development, preferably within a healthcare environment
- Strong understanding of adult learning principles and instructional design methodologies
- Demonstrated experience in operational leadership within a healthcare setting
- Expertise in creating effective training programs using modern, adult learning methodologies and strategies
- Skilled in planning, organizing, and executing multiple training initiatives simultaneously
- Experience with learning management systems, reporting tools, and performance metrics
- Ability to build and lead a high-performing training team
- Strong partnership skills to collaborate with operational leaders, process owners, and human resources
- Ability to simplify complex operational concepts for diverse audiences
- Comfort with driving adoption and continuous learning of new workflows and standards
- Familiarity with e-learning platforms, virtual training tools, and digital content creation
- Skilled in presenting training strategies and outcomes to leadership
Job Duties
- Lead the design and ongoing maintenance of comprehensive training curricula tailored to SLPG front-line personnel and operational leaders, ensuring alignment with organizational goals and standards
- Oversee the development and delivery of engaging learning programs, including onboarding modules, role-based syllabi, and ongoing education schedules
- Integrate operational excellence principles by partnering with process owners to embed procedures and role-specific playbooks into training content
- Collaborate with department leaders to identify performance gaps, assess training needs, and prioritize development initiatives
- Oversee and at times directly plan, coordinate, and facilitate training sessions, workshops, learning events, and online training that promote skill development and operational consistency
- Oversee training coordination, including scheduling, resource allocation, material preparation, and tracking attendance and completion metrics
- Evaluate program effectiveness through feedback, performance data, and KPIs
- implement continuous improvements to enhance learning outcomes
- Maintain up-to-date training content that reflects changes in workflows, policies, compliance requirements, and industry best practices
- Monitor emerging trends and technologies in learning and development
- introduce innovative methods to improve engagement and knowledge retention
- Communicate training strategies, updates, and outcomes effectively to leadership and stakeholders, ensuring transparency and alignment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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