Director of Travel - Interval International

Marriott Vacations Worldwide is a leading global hospitality company renowned for its commitment to delivering exceptional vacation experiences and innovative travel solutions. As a well-established player in the travel and hospitality industry, Marriott Vacations Worldwide combines an extensive portfolio of vacation ownership products with cutting-edge marketing and operational strategies to drive growth and customer satisfaction. The company fosters an inclusive culture that values diversity and innovation, ensuring a rewarding work environment for its employees while maintaining a high standard of service quality for its customers worldwide.

The role of Director - Travel at Marriott Vacations Worldwide is a pivotal leadership position within the Global Marketing division, reporting directly to the Vice President of Global Marketing. This role is designed for an experienced strategic leader responsible for overseeing the commercial and operational performance of the Cruise and Hotel product lines. The Director of Travel provides strategic direction and execution across multiple key areas including pricing, yield management, supplier relationships, operational efficiency, and customer experience. The position requires a strong blend of commercial acumen, analytical insight, supplier management expertise, and operational leadership to fuel revenue growth, optimize margins, ensure high service standards, and support scalable business processes.

Key responsibilities include defining and evolving a multi-year strategy for Cruise and Hotel categories aligned with the company’s growth objectives, managing the full product lifecycle from sourcing strategy to promotional planning, and working cross-functionally with Marketing, Sales, and Digital teams to position products competitively in the market. The role involves partnering with revenue management to establish dynamic pricing and yield strategies, balancing supplier costs and customer value while driving continuous optimization. The Director also leads strategic supplier and partner relationships, overseeing contract negotiations, commercial terms, and performance governance to secure exclusive value and ensure alignment with brand standards.

Operational leadership is another critical element of this role, with responsibility for back-end operations and customer service teams managing bookings, fulfillment, changes, cancellations, and issue resolution. Designing scalable and efficient operational processes that prioritize quality and customer satisfaction is essential, along with tracking service KPIs and driving improvements in training and tooling to enhance agent effectiveness.

The Director ensures a seamless customer journey from booking through post-travel support by identifying friction points and working with Technology, UX, and Operations to implement improvements. They leverage customer insights and feedback to continuously refine products and processes, ensuring that Cruise and Hotel experiences consistently meet or exceed the company’s brand promises.

Furthermore, the role demands strong analytical capabilities to define success metrics across revenue, margin, conversion, service, and retention. The Director is responsible for developing performance reports and business reviews for executive stakeholders, guiding investment and prioritization decisions based on data insights, and maintaining rigorous governance, risk management, and compliance standards.

Leading and developing a high-performing, cross-functional team is integral to the role. The Director sets clear goals and accountability measures, fosters a culture of customer obsession and continuous improvement, and acts as a mentor and senior leader within the broader Travel organization. This position is ideal for a seasoned professional with over 10 years of experience in travel, hospitality, or marketplace businesses, including P&L ownership, pricing strategy, and team management. Deep knowledge of Cruise and Hotel sectors is preferred, alongside proven operational and analytical skills and executive communication expertise.

Marriott Vacations Worldwide values strategic thinking, collaboration, and leadership abilities in its Director - Travel to drive impactful business outcomes and sustain its position as an industry leader. This role offers an exciting opportunity to shape the future of travel products in a dynamic, customer-focused environment and work within a company committed to diversity, inclusion, and professional excellence.