Director of Technology Experience

Rosewood Calistoga, located in Calistoga, United States of America, is part of the prestigious Rosewood Hotel Group. Rosewood Hotel Group is a privately owned global lifestyle and hospitality management company acclaimed for its portfolio of luxury and upper-upscale brands. These include Rosewood Hotels & Resorts, New World Hotels & Resorts, Asaya wellness concept, and Carlyle & Co., modern private members clubs. With more than 42 properties spread across 20 countries and nearly 30 properties under development, Rosewood Hotel Group has established itself as a respected leader in the luxury hospitality sector. Rooted in the philosophy of "Relationship Hospitality," the group emphasizes building genuine, lasting relationships with associates, guests, partners, and the communities surrounding its hotels. This commitment to fostering positive impact and cultural connection defines the guest and employee experience alike at Rosewood.

Within this global framework, Rosewood Calistoga exemplifies the group’s dedication to curating extraordinary moments that honor the essence of its unique location. As a luxury property, Rosewood Calistoga integrates artful design, impeccable service, and cutting-edge technology to create memorable guest experiences. The Information Technology department at Rosewood Calistoga plays a vital role in this mission by delivering strategic technology solutions and dependable operational support. The department focuses on digital transformation, ensuring the hotel’s technology infrastructure supports both business objectives and exceptional guest service.

The Director of Technology Experience at Rosewood Calistoga is a pivotal role leading the strategic direction and daily management of all technological functions within the hotel. This full-time permanent position offers a competitive salary range of $115,000 to $135,000 annually, with potential for bonuses based on experience and other factors. Reporting directly to the Hotel Manager and collaborating closely with departments such as Finance, Revenue Management, and Operations, the Director oversees a broad array of responsibilities that touch every aspect of hotel operations.

The role involves managing the hotel’s entire technology infrastructure, including systems, networks, servers, and data management, ensuring these elements perform optimally and securely. Cybersecurity and data protection are top priorities, with the Director ensuring compliance with regulatory standards and maintaining regular audits. Budget administration and vendor contract management are critical components, aimed at achieving cost-effective and robust technology solutions.

The Director champions digital transformation initiatives that enhance operational efficiency and elevate guest experiences through innovative technology integration. This includes support for property management systems, revenue management software, and all operational platforms used across departments. Additionally, the Director leads IT team development through recruitment, training, and ongoing professional growth, fostering a culture of continuous improvement and innovation.

The position also involves strategic planning for major hotel initiatives such as renovations or pre-opening activities, working closely with corporate IT partners to align local strategy with group technology standards. Attention to business continuity is vital, and the Director implements backup, disaster recovery protocols, and risk mitigation practices. In all interactions and leadership practices, the Director upholds Rosewood’s culture, vision, and values, striving to empower associates and deliver an exceptional, technology-driven guest experience. This role is essential for maintaining Rosewood Calistoga’s reputation as a premier luxury destination where technology and hospitality converge seamlessly.