Director of Services

Marriott International is a globally recognized leader in the hospitality industry, known for its diverse portfolio of hotels and exceptional guest service. JW Marriott, a luxury brand within Marriott International, represents the epitome of sophisticated elegance and outstanding hospitality. JW Marriott properties are located in major gateway cities and distinctive resort locations worldwide, delivering an unparalleled guest experience that combines comfort, luxury, and personalized service. Marriott International prides itself on fostering an inclusive and supportive work environment where associates are valued for their unique backgrounds, talents, and contributions. Committed to equal opportunity employment, the company actively supports diversity and inclusion while providing access to growth and development opportunities for all team members.

The role of Housekeeping Manager at the JW Marriott in Detroit, Michigan, is an integral management position focused on overseeing housekeeping operations and staff to ensure the cleanliness and maintenance of guest rooms, public spaces, and employee areas. This is a full-time management role with a competitive annual salary range of $92,000 to $117,000, inclusive of bonus eligibility. The Housekeeping Manager is responsible for leading and directing the housekeeping department, including related areas such as recreation/health club facilities and laundry services, to achieve operational excellence.

Responsibilities include managing daily housekeeping functions, coordinating with the Front Office to align work assignments with guest check-outs and room readiness, and maintaining an inventory of supplies to guarantee operational efficiency. The role requires developing and enforcing housekeeping policies, standards, and procedures to maintain high levels of cleanliness and compliance throughout the property. A critical component of this position is conducting regular inspections of rooms, public areas, employee zones, storage spaces, recreational facilities, laundry, garage, and grounds, ensuring all areas meet the company’s rigorous standards.

Financial performance and cost management within the housekeeping department are key priorities. The Housekeeping Manager supervises budgeting and supply ordering, monitors expenses and payroll within budgetary constraints, and educates the team on how departmental operations impact the overall financial goals of the hotel. The manager remains focused on cost control measures, managing controllable expenses, and aiming to exceed budgetary targets related to housekeeping operations.

Exceptional customer service is paramount in this leadership role. The Housekeeping Manager proactively addresses guest concerns and complaints, empowering employees to deliver excellent service, and incorporating guest satisfaction metrics into team meetings to foster continuous improvement. Recognition of employee efforts and celebrating successes are essential to maintain high team morale and performance levels.

Human resource management duties involve ensuring fair and consistent administration of property policies, managing disciplinary actions according to standard procedures, and participating in the recruitment, hiring, and progressive discipline of staff. The Manager sets clear goals and objectives, fosters open communication and collaboration among employees, and builds a positive workplace culture that emphasizes fairness and equity for all team members.

Working at JW Marriott Detroit offers a unique opportunity to engage with a luxury hospitality brand that values both its guests and associates deeply. The company encourages employees to bring their best selves to work, live their purpose, belong to a supportive global community, and develop their careers within a brand committed to excellence and holistic well-being. This role supports Marriott’s promise of "Wonderful Hospitality. Always." and provides a platform for a motivated and committed individual to thrive in a dynamic luxury hotel environment.