Director of Services

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and innovative service standards. As a premier hotel and resort company, Marriott has built a reputation for quality, luxury, and excellent customer service across its diverse portfolio of brands. One such distinguished brand under Marriott International is W Hotels, which embraces a contemporary and dynamic approach to luxury hospitality. W Hotels is dedicated to igniting curiosity and expanding the worlds of its guests by providing unique, transformative experiences that go beyond traditional hotel stays. With a culture rooted in creativity, inclusivity, and forward-thinking service, W Hotels offers a vibrant environment where associates are encouraged to be original, innovative, and constantly strive toward future possibilities. Their service philosophy, Whatever/Whenever, exemplifies their commitment to meeting the passions and needs of every guest with personalized attention and care.

This management position is based at the W Hotels located at 401 N Fort Lauderdale Beach Blvd in Fort Lauderdale, Florida. The role involves overseeing all housekeeping operations within the property, including guest rooms, public spaces, employee areas, recreation/health club facilities, and laundry services if applicable. As a Housekeeping Manager, the successful candidate will be responsible for managing a team of housekeeping staff, ensuring that the property's cleanliness standards are meticulously met and that all areas are well maintained to elevate the guest experience and enhance employee satisfaction.

The role carries significant responsibility in driving operational excellence as well as financial performance. It requires a proactive leader capable of maintaining strong working relationships across departments, especially with the Front Office, to coordinate communications and streamline operational processes. The manager will be tasked with inventory management, budgeting, and cost controls related to housekeeping supplies and labor expenditures, ensuring that departmental goals align with the overall financial objectives of the property. The ability to supervise and mentor staff effectively is paramount, with a focus on training, recognition, and fostering a collaborative work environment where continuous improvement is encouraged.

Guest satisfaction forms a core pillar of this position, demanding the manager to respond promptly and effectively to guest concerns and complaints, turning challenges into positive experiences. In addition to managing day-to-day housekeeping functions, this role will also involve conducting human resources activities such as interviewing, hiring, administering disciplinary procedures, and reviewing staffing levels to ensure operational needs are met efficiently. Establishing clear goals and expectations for team members and delivering consistent communication around performance and business outcomes is essential.

This is a full-time, management-level role offering a competitive salary range of $82,000 to $104,000 annually, with eligibility for bonuses. Relocation assistance is available for the right candidate, providing additional support during the transition. The role is located on-site at the Fort Lauderdale Beach area and requires physical presence and involvement in the daily management of operations.

Marriott International prides itself on being an equal opportunity employer that values the diverse backgrounds and perspectives of its associates. The company fosters an inclusive environment that encourages personal and professional growth, ensuring fair treatment and opportunity for all employees. Joining W Hotels means becoming part of a global team where individuality is celebrated, and everyone is empowered to be their best selves while contributing to a world-class hospitality experience.