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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $119,500.00 - $161,300.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental leave
Tuition Reimbursement
Employee Discounts
Job Description
Delaware North is a global leader in hospitality and food service, providing premium experiences across a wide range of venues including sports arenas, national parks, casinos, and hotels. Founded over 100 years ago, this family-owned company has built a legacy of excellence, innovation, and commitment to its employees and customers. Known for operating some of the most iconic locations, Delaware North focuses on delivering outstanding service, diverse opportunities for career growth, and a culture that values collaboration, integrity, and inclusion. Their operations span the world, giving team members unique experiences in various aspects of hospitality, from fine dining to retail... Show More
Job Requirements
- Minimum of 3 years of operational experience with multi-unit opening experience preferred
- Extensive experience in restaurant operations, premium dining, food and beverage operations, and brand development
- Prior experience in a guest service environment preferred
- Strong leadership, communication, and collaboration skills
- Proficiency in Microsoft Office, Excel, Word, PowerPoint, and SharePoint is a plus
- Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
- Ability to work during nights and weekends based on event schedule
Job Qualifications
- Minimum of 3 years of operational experience with multi-unit opening experience preferred
- Extensive experience in restaurant operations, premium dining, food and beverage operations, and brand development
- Prior experience in a guest service environment preferred
- Strong leadership, communication, and collaboration skills, with a track record of building relationships across teams
- Proficiency in Microsoft Office, Excel, Word, PowerPoint, and SharePoint is a plus
- Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
- Ability to work during nights and weekends based on event schedule
Job Duties
- Execute premium dining experiences that elevate guest expectations across select Sportservice locations
- Contribute to the creation and refinement of the Patina Group Standards Playbook with clear frameworks and actionable hospitality standards
- Partner with the Vice President of Premium Hospitality to deliver strategic brand partnerships that enhance premium dining experiences
- Integrate Patina Group brand standards into Sportservice premium operations to differentiate Delaware North in targeted venues
- Train unit teams and conduct on-site team member trainings to embed Patina Group culture and uphold consistent premium standards
- Lead opening timelines for new units by organizing resources and supporting launches in select stadiums and arenas
- Evaluate quality, guest satisfaction, and operational performance while driving adoption of food safety, health, alcohol service, front of house, and sustainability standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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