Job Overview
Employment Type
Full-time
Compensation
Salary
Range $119,500.00 - $161,300.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental leave
Tuition Reimbursement
Employee Discounts
Job Description
Delaware North is a global leader in hospitality and food service, providing premium experiences across a wide range of venues including sports arenas, national parks, casinos, and hotels. Founded over 100 years ago, this family-owned company has built a legacy of excellence, innovation, and commitment to its employees and customers. Known for operating some of the most iconic locations, Delaware North focuses on delivering outstanding service, diverse opportunities for career growth, and a culture that values collaboration, integrity, and inclusion. Their operations span the world, giving team members unique experiences in various aspects of hospitality, from fine dining to retail and gaming. This makes Delaware North a prestigious place to build a career in the vibrant hospitality industry.
At Petco Park in San Diego, California, Delaware North Sportservice oversees concessions, premium dining, and retail operations at the home of Major League Baseball's San Diego Padres. This 42,445-seat venue offers fans not only exciting sporting events but also upscale dining experiences, including a private chef tasting room. The company's commitment to customer satisfaction and innovative service models helps set Petco Park apart as a premier destination for guests seeking high-quality food and hospitality in a sports environment.
The role of Director of Service Excellence is a full-time leadership position within Delaware North Sportservice at Petco Park, with an anticipated salary range of $119,500 to $161,300 per year, complemented by an annual bonus plan or an uncapped sales incentive plan. This role is designed for a dynamic leader focused on facilitating the operational service strategy for premium hospitality offerings managed in partnership with the Patina Group. The Director of Service Excellence will be responsible for supporting both new and established operations, ensuring teams are trained, challenges are addressed, and the highest standards of service and hospitality are achieved.
The Director of Service Excellence champions the integration of the Patina Group’s prestigious hospitality standards across select Delaware North venues, elevating guest experiences and setting a benchmark for premium dining in sports and entertainment. This role requires collaboration with key stakeholders including the Vice President of Premium Hospitality to create and implement strategic brand partnerships that enhance the overall performance and appeal of premium service areas.
In addition to overseeing operational execution, the Director will lead training initiatives, coordinate opening timelines for new units, and evaluate operational performance metrics including quality, guest satisfaction, and compliance with safety and sustainability standards. This leadership role demands a high-energy, detail-oriented professional who thrives in a fast-paced environment and manages multiple priorities effectively. Flexibility to work nights and weekends, reflective of the event schedule, is also necessary.
Delaware North values leaders who foster a culture of service excellence and embody company values daily. Joining as the Director of Service Excellence means you will be part of a legacy that is shaping the future of hospitality, offering opportunities for professional growth, meaningful impact, and recognition in an inclusive and supportive workplace. This is an exceptional opportunity for an experienced hospitality professional passionate about premium dining and operational excellence to grow their career within a renowned global company.
At Petco Park in San Diego, California, Delaware North Sportservice oversees concessions, premium dining, and retail operations at the home of Major League Baseball's San Diego Padres. This 42,445-seat venue offers fans not only exciting sporting events but also upscale dining experiences, including a private chef tasting room. The company's commitment to customer satisfaction and innovative service models helps set Petco Park apart as a premier destination for guests seeking high-quality food and hospitality in a sports environment.
The role of Director of Service Excellence is a full-time leadership position within Delaware North Sportservice at Petco Park, with an anticipated salary range of $119,500 to $161,300 per year, complemented by an annual bonus plan or an uncapped sales incentive plan. This role is designed for a dynamic leader focused on facilitating the operational service strategy for premium hospitality offerings managed in partnership with the Patina Group. The Director of Service Excellence will be responsible for supporting both new and established operations, ensuring teams are trained, challenges are addressed, and the highest standards of service and hospitality are achieved.
The Director of Service Excellence champions the integration of the Patina Group’s prestigious hospitality standards across select Delaware North venues, elevating guest experiences and setting a benchmark for premium dining in sports and entertainment. This role requires collaboration with key stakeholders including the Vice President of Premium Hospitality to create and implement strategic brand partnerships that enhance the overall performance and appeal of premium service areas.
In addition to overseeing operational execution, the Director will lead training initiatives, coordinate opening timelines for new units, and evaluate operational performance metrics including quality, guest satisfaction, and compliance with safety and sustainability standards. This leadership role demands a high-energy, detail-oriented professional who thrives in a fast-paced environment and manages multiple priorities effectively. Flexibility to work nights and weekends, reflective of the event schedule, is also necessary.
Delaware North values leaders who foster a culture of service excellence and embody company values daily. Joining as the Director of Service Excellence means you will be part of a legacy that is shaping the future of hospitality, offering opportunities for professional growth, meaningful impact, and recognition in an inclusive and supportive workplace. This is an exceptional opportunity for an experienced hospitality professional passionate about premium dining and operational excellence to grow their career within a renowned global company.
Job Requirements
- Minimum of 3 years of operational experience with multi-unit opening experience preferred
- Extensive experience in restaurant operations, premium dining, food and beverage operations, and brand development
- Prior experience in a guest service environment preferred
- Strong leadership, communication, and collaboration skills
- Proficiency in Microsoft Office, Excel, Word, PowerPoint, and SharePoint is a plus
- Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
- Ability to work during nights and weekends based on event schedule
Job Qualifications
- Minimum of 3 years of operational experience with multi-unit opening experience preferred
- Extensive experience in restaurant operations, premium dining, food and beverage operations, and brand development
- Prior experience in a guest service environment preferred
- Strong leadership, communication, and collaboration skills, with a track record of building relationships across teams
- Proficiency in Microsoft Office, Excel, Word, PowerPoint, and SharePoint is a plus
- Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
- Ability to work during nights and weekends based on event schedule
Job Duties
- Execute premium dining experiences that elevate guest expectations across select Sportservice locations
- Contribute to the creation and refinement of the Patina Group Standards Playbook with clear frameworks and actionable hospitality standards
- Partner with the Vice President of Premium Hospitality to deliver strategic brand partnerships that enhance premium dining experiences
- Integrate Patina Group brand standards into Sportservice premium operations to differentiate Delaware North in targeted venues
- Train unit teams and conduct on-site team member trainings to embed Patina Group culture and uphold consistent premium standards
- Lead opening timelines for new units by organizing resources and supporting launches in select stadiums and arenas
- Evaluate quality, guest satisfaction, and operational performance while driving adoption of food safety, health, alcohol service, front of house, and sustainability standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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