Director of Self Perform Operations-Craft Training & Upskilling
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,500.00 - $124,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Paid holidays
Employee assistance program
Job Description
The hiring organization is a reputable construction and operations company that focuses on enhancing the skills of its craft workforce through comprehensive training and development programs. The company values a strategic approach to workforce development, placing a strong emphasis on safety, quality, ethics, diversity, and inclusion. By leveraging industry-recognized curricula such as those provided by the National Center for Construction Education and Research (NCCER), this company ensures that both its internal Self-Perform Operations (SPO) craft employees and third-party workforce maintain high standards of proficiency and readiness for the demands of the construction industry. The company is committed to continuous improvement in the craft workforce, fostering an environment where skill enhancement is paramount for operational success and career growth.
The open position involves overseeing a national portfolio of craft upskilling programs aimed at developing and enhancing the skillsets of SPO craft employees as well as third-party contractors. This role is essential for maintaining the company’s NCCER accreditation and ensuring compliance with the highest standards of training integrity and educational excellence. Responsibilities include leading the full lifecycle of program delivery, including planning, staffing, scheduling, quality control, and measuring outcomes to ensure that training objectives are met efficiently and effectively.
This role requires supervising and developing teams that directly support the craft upskilling programs. The successful candidate will be accountable for managing SPO trainers, instructors, and proctors who act as local Program Managers at various project sites. These trainers are critical for launching and scaling training cohorts that align with project schedules and workforce demand. The position is also responsible for maintaining and renewing NCCER credentials for trainers, proctors, performance evaluators, and administrators, as well as overseeing secure testing protocols to protect sensitive trainee information.
The role collaborates closely with leaders across construction operations, safety, human resources, and external training partners to build and sustain skilled, safe, and diverse craft talent pipelines. Emphasis is placed on the development of roadmaps and calendars for multisite training programs, vendor management, policy adoption, standardized procedures, and audit readiness. Inclusive training delivery is supported, including multilingual content and reasonable accommodations to ensure equitable access.
Overall, this highly strategic and operational role suits a dedicated professional focused on workforce development in the construction industry who thrives in leading teams, managing complex projects, ensuring compliance with accreditation standards, and advancing skills development in a fast-paced, dynamic environment. Candidates should expect to engage in continuous collaboration with multiple stakeholders internally and externally, fostering partnerships with local schools, community organizations, veteran programs, and workforce boards to expand the reach and impact of the craft training programs.
The open position involves overseeing a national portfolio of craft upskilling programs aimed at developing and enhancing the skillsets of SPO craft employees as well as third-party contractors. This role is essential for maintaining the company’s NCCER accreditation and ensuring compliance with the highest standards of training integrity and educational excellence. Responsibilities include leading the full lifecycle of program delivery, including planning, staffing, scheduling, quality control, and measuring outcomes to ensure that training objectives are met efficiently and effectively.
This role requires supervising and developing teams that directly support the craft upskilling programs. The successful candidate will be accountable for managing SPO trainers, instructors, and proctors who act as local Program Managers at various project sites. These trainers are critical for launching and scaling training cohorts that align with project schedules and workforce demand. The position is also responsible for maintaining and renewing NCCER credentials for trainers, proctors, performance evaluators, and administrators, as well as overseeing secure testing protocols to protect sensitive trainee information.
The role collaborates closely with leaders across construction operations, safety, human resources, and external training partners to build and sustain skilled, safe, and diverse craft talent pipelines. Emphasis is placed on the development of roadmaps and calendars for multisite training programs, vendor management, policy adoption, standardized procedures, and audit readiness. Inclusive training delivery is supported, including multilingual content and reasonable accommodations to ensure equitable access.
Overall, this highly strategic and operational role suits a dedicated professional focused on workforce development in the construction industry who thrives in leading teams, managing complex projects, ensuring compliance with accreditation standards, and advancing skills development in a fast-paced, dynamic environment. Candidates should expect to engage in continuous collaboration with multiple stakeholders internally and externally, fostering partnerships with local schools, community organizations, veteran programs, and workforce boards to expand the reach and impact of the craft training programs.
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years of experience in workforce training or construction operations
- Experience managing NCCER accredited training programs
- Strong organizational and leadership skills
- Ability to develop and manage vendor agreements
- Proficiency with training management and registry systems
- Ability to conduct audits and maintain compliance
- Excellent interpersonal and communication skills
- Availability to travel as needed
- Commitment to promote diversity, equity, and inclusion in training programs
Job Qualifications
- Bachelor's degree in construction management, education, human resources, or related field preferred
- Proven experience in managing craft training programs or workforce development initiatives
- Strong leadership skills with experience in team supervision and coaching
- Familiarity with NCCER accreditation standards and curricula
- Excellent project management skills including planning, scheduling, budgeting, and risk management
- Effective communication and collaboration skills with cross-functional teams
- Experience working in construction or self-perform operations environment preferred
- Ability to manage multiple projects and priorities simultaneously
- Proficiency in talent management systems and training record management
- Knowledge of secure testing protocols and data privacy practices
Job Duties
- Drive development of roadmap and calendar for multisite upskilling programs for craft employees and third-party workforce and manage SPO Trainers to serve as local 'Program Managers' to launch and scale cohorts aligned to project schedules and workforce demand
- Manage and coach SPO Trainers to build and manage program project plans, milestones, budgets, risks, and communications for each project site
- Supervise SPO Trainers, participate in hiring process, onboard new employees, deliver timely performance feedback for direct reports, contribute to performance appraisals, utilize talent management systems, and identify training for development needs
- Develop and manage vendor agreements and oversee vendor commitments to fulfill service-level performance
- Maintain program standards to achieve and retain NCCER accreditation status and oversee company adoption of related policies and procedures
- Maintain and oversee NCCER credentials and plan credential renewals for trainers, proctors, performance evaluators, and administrators
- Implement and audit secure testing protocols to ensure safeguarding of test materials and trainee personal identifiable information per company and NCCER policy
- Oversee accurate and timely NCCER Registry entries, training records, and completion and credential issuance
- Prepare for and lead compliance reviews and NCCER audits, manage and close findings with corrective actions
- Standardize operating procedures, forms, and quality checks across program sites
- Select, onboard, and coach trainers and site coordinators
- promote use of current NCCER curricula, materials, and performance verifications
- Drive inclusion of safety, quality, and ethics throughout instruction and coordinate with Safety teams to align on Job Hazard Analysis and site-specific controls
- Support multilingual delivery of training content and reasonable accommodations
- Partner with local Human Resources and Talent Acquisition teams to target high-demand crafts and build opportunities from entry-level to staff-level roles
- Collaborate with project stakeholders to promote opportunities and identify candidates aligned to real work
- Cultivate relationships with schools, community organizations, workforce boards, and veteran programs to expand candidate pools
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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