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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $132,825.00 - $177,100.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Relocation assistance
bonus
Management compensation plan
Job Description
Hyatt Vacation Club at Northstar Lodge is a prestigious hospitality company specializing in upscale vacation ownership experiences. Known for its commitment to delivering exceptional customer service and memorable vacation moments, Hyatt Vacation Club operates within the hospitality and vacation ownership industry. This location is part of the Hyatt global brand, which is renowned for its quality, guest-centered approach, and dedication to fostering a positive work environment for employees.
The Director of Sales position at Hyatt Vacation Club Northstar Lodge is a pivotal leadership role focused on shaping and executing comprehensive sales strategies that align with the company's objectives. Thi... Show More
The Director of Sales position at Hyatt Vacation Club Northstar Lodge is a pivotal leadership role focused on shaping and executing comprehensive sales strategies that align with the company's objectives. Thi... Show More
Job Requirements
- Bachelor's degree or equivalent work experience
- minimum 2 years experience in a similar position
- proficiency in reading and writing English
- willingness to work weekends and holidays
- ability to adapt to different cultural contexts
- strong communication skills
- customer service experience
- knowledge of vacation ownership sales
- leadership and management experience
- compliance with federal and state sales regulations.
Job Qualifications
- Bachelor's degree or 4 years of equivalent work experience
- minimum 2 years experience in a similar sales leadership position
- proficiency in reading and writing English
- strong communication and customer service skills
- openness to adapt to different cultural contexts
- ability to work weekends and holidays as required
- proven experience managing sales teams and implementing sales strategies
- ability to coach and develop sales managers and executives
- strong conflict resolution and interpersonal skills
- knowledge of vacation ownership and related sales processes
- understanding of compliance regulations in sales and marketing
- capability to analyze sales performance data and motivate teams accordingly.
Job Duties
- Manage the sales floor to ensure customer tour flow is efficient and conducive to sales presentation discussions and purchase deliberations
- plan and staff sales force readiness ensuring appropriate number of Sales Executives for marketing tours
- provide information to and answer customer questions regarding vacation ownership, seasonal travel, and financing options
- close sales and approve sales documentation
- monitor deals awaiting final confirmation within allowable time period
- greet customers and introduce them to front desk or Sales Executives
- support contract presentations and post-purchase calls to owners
- supervise daily operations of Sales Gallery Floor and Sales Center
- conduct and contribute to daily huddles and sales management meetings reviewing performance and planning actions
- mediate and resolve conflicts among team members
- encourage positive work environment and open communication
- monitor sales reports and motivate sales team
- manage product inventory availability and sales strategies including financing
- uphold company ethics, brand integrity, and escalate issues when necessary
- develop and enhance 'Culture of Excellence' in all sales operations
- interview candidates for sales positions
- coordinate quarterly business objectives with Director of Marketing
- respond to customer questions and complaints, proactively mitigate issues, and communicate escalated matters
- handle cancellation callbacks
- provide real-time coaching to sales workforce
- conduct performance reviews and one-on-one coaching for Sales Managers
- develop training sessions for managers and executives
- diagnose underperformance and implement incentive programs
- maintain presence on sales floor as resource
- participate in recruiting activities
- interpret customer feedback for coaching
- ensure compliance with sales and marketing regulations
- develop scripts for sales presentations
- perform other duties as assigned.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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