Director of Sales - Northstar Lodge

Hyatt Vacation Club at Northstar Lodge is a prestigious hospitality company specializing in upscale vacation ownership experiences. Known for its commitment to delivering exceptional customer service and memorable vacation moments, Hyatt Vacation Club operates within the hospitality and vacation ownership industry. This location is part of the Hyatt global brand, which is renowned for its quality, guest-centered approach, and dedication to fostering a positive work environment for employees.

The Director of Sales position at Hyatt Vacation Club Northstar Lodge is a pivotal leadership role focused on shaping and executing comprehensive sales strategies that align with the company's objectives. This role offers an annual salary range between $132,825 and $177,100, supplemented by a management compensation plan and bonuses. Relocation assistance may be available for the right candidate.

As Director of Sales, you will spearhead the sales team by establishing clear sales goals and strategies, ensuring alignment with marketing initiatives, and maximizing the productivity and effectiveness of the sales workforce. You will be responsible for overseeing the sales experience end-to-end, ensuring customer satisfaction and a seamless sales process. Your leadership will be integral in managing sales operations, coaching and developing your sales managers and executives, and maintaining a positive and ethical workplace culture. You will also handle customer concerns proactively, participate in recruitment, and develop compensation plans crafted to incentivize high performance.

Your day-to-day responsibilities will include sales floor management, staff planning, monitoring sales metrics such as Net Sales and Customer Satisfaction, ensuring compliance with all federal and state sales regulations, and fostering a culture of excellence across the sales center. You will manage the guest experience by addressing questions, complaints, and concerns swiftly and effectively, as well as coordinating with other departments such as marketing and quality assurance to maintain high standards.

This role requires exceptional communication skills and resilience, as you will work closely with the general public and adapt to various cultural contexts. Flexibility to work weekends and holidays when necessary will also be part of the position. By joining Hyatt Vacation Club at Northstar Lodge, you will become part of a dedicated team committed to delivering extraordinary vacation ownership experiences while advancing your career in a supportive and dynamic environment.