Director of Sales and Marketing

Marriott International is a globally renowned hospitality company that operates a diverse portfolio of hotels and resorts, including the prestigious JW Marriott brand. JW Marriott is part of Marriott's luxury portfolio, featuring more than 100 beautiful properties located in gateway cities and distinctive resort destinations around the world. The company is committed to delivering exceptional hospitality experiences by fostering a welcoming, inclusive, and supportive environment for both guests and associates. Marriott International prides itself on valuing the unique backgrounds, talents, and experiences of its associates, emphasizing equal opportunity employment and a culture that celebrates diversity. The JW Marriott brand specifically focuses on creating a luxurious work experience where associates can thrive personally and professionally while contributing to the brand’s legacy of genuine and thoughtful service.

This position is located at the JW Marriott in Chicago, Illinois, and operates as a full-time management role within the sales and marketing department. The salary range for this role is between $178,000 and $232,700 annually, with eligibility for bonuses, reflecting the seniority and impact of the role within the property. The company provides relocation assistance for qualified candidates, easing the transition for those moving for this exciting leadership opportunity.

As the leader of the property’s sales department, this role is pivotal to managing properties that have bookings exceeding 300 peak rooms and significant local catering revenue. The responsibilities include overseeing both reactive and proactive sales activities, with an emphasis on achieving property sales objectives, meeting booking goals, and driving overall property revenue. This leadership position directs a team of sales associates, guiding them to implement the brand’s service strategies and sales initiatives effectively. The goal is to build and nurture long-term, value-based customer relationships that align with the hotel's objectives and brand standards.

In this role, the Sales Department Leader utilizes comprehensive market analysis tools such as the Strategic Alignment Review (STAR) report and competitive shopping reports to stay informed about the hotel's market position and identify opportunities for growth. The leader develops strategic account plans and marketing communication activities in partnership with regional marketing teams to ensure alignment with broader promotional campaigns. A proactive approach to identifying public relations opportunities and coordinating crisis communications supports the overall marketing strategy.

This position also requires exceptional leadership capabilities, overseeing sales goals and strategies while ensuring alignment with brand business strategies. Coaching and mentoring sales associates to develop their skills and achieve business goals is a key focus. Furthermore, this role collaborates with Human Resources, Engineering, Loss Prevention, and other departments to maintain compliance with local, state, and federal regulations, ensuring operational excellence and integrity.

The Sales Department Leader drives revenue growth by managing the marketing budget effectively to create property-specific campaigns, promotions, and collateral that engage the target customer profile. The role demands a keen understanding of the hospitality industry, sales processes, contract management, and customer service standards tailored to the Marriott brand.

Finally, this role emphasizes community engagement and relationship building, representing the property at local, regional, and national trade shows and client events. It advocates for the customer, ensuring their needs and expectations are met or exceeded, enhancing guest satisfaction and loyalty. This leadership role offers the opportunity to join an innovative, luxury hotel environment with a team dedicated to delivering wonderful hospitality every day and fostering a culture where associates can do their best work, belong to a supportive global team, and grow into the best version of themselves.