Director of Rooms - Waldorf Astoria Monarch Beach Resort and Club

Hilton is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and fostering an award-winning workplace culture. With a strong presence worldwide and a rich history of welcoming over 3 billion guests, Hilton's mission is to fill the earth with the light and warmth of hospitality. The company operates a range of world-class brands, each dedicated to providing guests with memorable stays by focusing on service excellence, innovation, and a deep understanding of guest needs. Hilton's dedication to team member wellbeing, career development, and inclusivity has earned it repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune, making it not only a preferred destination for travelers but also a top employer in the hospitality sector.

The role of Rooms Division Director at Hilton is an opportunity to lead the strategic and operational functions of the hotel's rooms division, which includes front office, housekeeping, and guest services. This leadership position is pivotal in shaping the guest experience by monitoring service trends, assessing guest satisfaction, and implementing improvements that enhance service quality over time. The Rooms Division Director manages budgets and resources effectively, ensuring financial planning aligns with operational goals while controlling costs and managing inventory.

This role also requires active collaboration with cross-functional teams including sales, marketing, and other departments to facilitate site visits, manage special requests, and support promotional activities that drive the hotel's success. A key part of the position involves cultivating a high-performing team through engagement, retention initiatives, professional development, and recognition programs, ensuring that employees are motivated and aligned with Hilton’s values.

Candidates for this role should embody Hilton’s core values: a passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment. These values drive the culture and operational excellence that Hilton is known for.

Hilton offers a comprehensive benefits package designed to support team members in all stages of their careers and lives. Benefits include incredible travel perks such as deeply discounted hotel stays through the Go Hilton travel program, an employee stock purchase program, paid parental leave, personalized caregiving support, mental health resources, and generous paid time off. Health and welfare benefits extend beyond the basics to cover dental, vision, and wellness, while financial security programs help team members plan for their futures.

Joining Hilton means becoming part of a company that not only delivers outstanding hospitality experiences but also nurtures an exceptional workplace where employees can grow professionally and personally. This role offers the chance to contribute to Hilton’s enduring legacy and be part of a team that values each member’s contribution toward creating magical guest stays. For those passionate about hospitality and leadership, the Rooms Division Director position presents a fulfilling career path wrapped in the warmth and light of Hilton’s global family.