Director of Rooms (Shipboard, 2nd Rotation)

Four Seasons is a globally renowned luxury hospitality company known for its commitment to excellence and genuine heartfelt service. Founded on principles that emphasize the growth and well-being of its employees as much as the satisfaction of guests, Four Seasons operates as a collective of passionate individuals dedicated to providing extraordinary experiences. This ethos is reflected in every property and service offered, setting the brand apart as a leader in the luxury hotel and resort industry worldwide. With locations across continents, Four Seasons is synonymous with refined service, attention to detail, and innovative luxury living.

The Four Seasons Yacht I epitomizes this legacy of luxury with its spectacular offerings and state-of-the-art amenities. Spanning 679 feet and boasting 34,000 gross tonnage, this stunning vessel is designed to redefine ocean travel. It features 95 expansive suites and guest rooms with floor-to-ceiling windows that provide panoramic ocean views paired with access to expansive private terraces, ensuring every guest enjoys a private sanctuary at sea. The yacht also offers an exceptional array of dining, wellness, and entertainment options, creating a dynamic environment that marries relaxation with excitement. It holds numerous industry firsts including the largest suite accommodations in its category and unmatched flexibility in suite configuration, further showcasing its commitment to innovation and guest comfort.

The role of Shipboard Director of Rooms is a leadership position pivotal to maintaining the high standards Four Seasons is known for. Reporting directly to the Yacht General Manager, this role involves directing and overseeing operations across multiple departments including Guest Services, Spa, KFAS, Housekeeping, Front Office, and Retail. The primary objective is to ensure all aspects of guest experience and room operations are executed flawlessly, reflecting the brand’s luxury standards and commitment to exceptional service. This position requires a strategic mindset, operational expertise, and a hands-on leadership style that can inspire and manage department heads and their teams to deliver seamless and memorable experiences.

Responsibilities also include collaborating closely with shoreside Sales and Marketing teams to optimize occupancy and financial performance, managing budgets and labor expenses efficiently, and fostering a workplace culture aligned with Four Seasons' mission and values. The Shipboard Director of Rooms plays a critical role in guest satisfaction, handling complaints with professionalism and tact and ensuring that the needs of both guests and crew are met promptly. Furthermore, this role supports employee development and training initiatives to nurture internal talent and encourage career growth within the rooms division.

This full-time leadership position is ideal for a seasoned professional with substantial experience in luxury hotel or cruise ship operations. Candidates must have strong interpersonal skills, the ability to function under pressure, and proficiency in hospitality management software and Microsoft Office suite. The job includes a four-month on, two-month off contract schedule, reflecting the dynamic nature of operating at sea. Four Seasons Company offers competitive salaries, comprehensive benefits, training opportunities, and onboard amenities such as complimentary meals and dry cleaning for uniforms. This commitment to employee well-being further complements the company’s renowned guest service excellence.