Director of Rooms - Franchise

This job opportunity is with a hotel that is owned and operated by an independent franchisee, part of the hospitality industry focusing on providing excellent guest experiences within the lodging sector. Operating under an independent franchise system, the hotel maintains high standards aligned with the franchise but manages its own employment practices, including hiring, salary, and benefits.

The position available is for a Director of Rooms, a critical leadership role within the hotel's Rooms division. The Director of Rooms is entrusted with overseeing and managing the key guest contact departments, including front office, housekeeping, and reservations. This role requires providing guidance, leadership, and support to department managers and their teams to ensure the delivery of outstanding guest services.

As a Director of Rooms, you will have overall budget approval authority for rooms division departments, ensuring financial goals and standards are met effectively. You will monitor room-related systems that impact the guest experience, ensuring that procedures are properly followed to create a seamless and enjoyable stay for all guests. Guest interaction is a vital component of this role; you will be communicating regularly with guests and team members both verbally and in writing to address inquiries, concerns, and feedback.

This leadership position also involves facilitating the coordination of marketing initiatives, sales site visits, special housekeeping requests, and reservation protocols. You will ensure that guest reservation policies, standards, and procedures are adhered to and swiftly address and resolve any complaints or challenges that arise. Your oversight will extend to ensuring that housekeeping and check-in/check-out procedures are efficiently executed to maintain high standards of cleanliness and guest satisfaction.

Additionally, managing the Manager on Duty (MOD) program will be part of your responsibilities. This entails requiring weekend stayovers by managers and constant hotel monitoring to troubleshoot and resolve issues as they occur. Participation in property MOD programs, weekly staff meetings, executive committee meetings, and safety committee meetings is expected to maintain operational excellence and safety compliance.

Understanding and applying the franchise's and hotel's Standard Operating Procedures (SOPs) is crucial in this role to maintain consistency and quality. This position demands a high level of responsibility, leadership, and customer service skills to ensure the hotel maintains its reputation for outstanding guest experiences.

This is a full-time position with an annual salary of $120,000. Candidates interested in bringing their leadership skills and passion for hospitality management to a dynamic team are encouraged to apply and join a growing organization dedicated to excellence in guest service and operational management.