Director of Rooms and Guest Services - Embassy Suites Alexandria Old Town

Hilton is a globally recognized leader in the hospitality industry, renowned for its dedication to creating memorable experiences for guests across the world. Founded with a vision to fill the earth with the light and warmth of hospitality, Hilton has grown to encompass a suite of world-class brands and has welcomed more than 3 billion guests worldwide. As an employer, Hilton prides itself on cultivating an award-winning workplace culture, repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune. The company places a strong emphasis not only on guest satisfaction but also on the wellbeing and development of its Team Members, offering unmatched perks and benefits that support employees through all phases of life.

Joining Hilton means becoming part of a global team that operates with core values centered around hospitality, integrity, leadership, teamwork, ownership, and a focus on delivering timely, high-quality service. The company’s commitment to these principles ensures that every team member is equipped to make a lasting impact and to contribute to an environment where exceptional hospitality thrives.

The role of Director of Rooms & Guest Services at Hilton is a pivotal leadership position responsible for overseeing the entire Rooms Division operations of the hotel. This includes managing key departments such as front office, housekeeping, and guest services. Strategic leadership in this position involves shaping service excellence initiatives, monitoring guest satisfaction, and implementing improvements to maintain high standards of service quality. Financial oversight is another critical aspect, as the Director manages budgeting, cost controls, inventory, and systems usage to meet operational goals efficiently.

Beyond operational management, the Director of Rooms & Guest Services collaborates closely with other departments such as sales and marketing to coordinate special events, site visits, and promotional activities that drive the hotel's success. A significant part of the role is building and nurturing a high-performing team by fostering employee engagement, driving retention, and encouraging professional growth through performance management and recognition programs.

Working at Hilton provides team members with exceptional benefits designed to promote wellbeing and work-life balance. Employees enjoy incredible travel perks, including deeply discounted room rates at Hilton properties worldwide, allowing them to experience hospitality firsthand. The company also offers an employee stock purchase program to help staff invest in their financial future, comprehensive paid parental leave, personalized caregiving support services, and a crisis concierge that provides compassionate assistance during difficult times. Mental health resources, generous paid time off, health and welfare benefits, and retirement savings plans further demonstrate Hilton's commitment to supporting its team.

As a global hospitality leader, Hilton is not only shaping the future of travel but also fostering an inclusive and supportive workplace where team members can thrive. Whether starting a career or seeking new opportunities, employees at Hilton are encouraged to grow professionally while making every guest stay special through exceptional service and warmth.

Become part of Hilton’s award-winning culture and contribute to a legacy of hospitality excellence and workplace satisfaction by joining the team as Director of Rooms & Guest Services, where your leadership will make a tangible difference every day.