Director of Rooms Accommodations Manager II

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. Rooted in dedicated service and united by a strong sense of purpose, Aramark strives to make a positive impact not only for its employees but also for partners, communities, and the planet. The company embraces diversity and equal opportunity, fostering an inclusive workplace where every employee is valued and empowered to grow professionally. Aramark believes a career should develop your talents, fuel your passions, and empower your professional growth, offering a dynamic and collaborative environment that supports continuous learning and development. This commitment is reflected in their comprehensive approach to employee engagement and community responsibility.

Within Aramark's diverse portfolio, one of its prestigious clients includes a large-scale hotel featuring 940 finely-appointed guest rooms and suites, offering an amenity-rich retreat enhanced by modern comforts to ensure an exceptional guest stay. The hotel is renowned for its world-class conference center boasting over 75,000 square feet of flexible meeting and event space, making it a prime location for conferences, social functions, and corporate events. It is conveniently located close to famous museums and landmarks of the University of Oklahoma and just a short drive from Downtown Oklahoma City, allowing guests to experience the best attractions and cultural highlights of the Sooner State.

The role of Director of Rooms Operations is a pivotal leadership position within this hotel, responsible for the overall coordination, management, and performance of all room-related operations. This includes the Front Office, Housekeeping, Fitness and Recreation facilities, and other associated guest service functions. The Director provides strategic and operational oversight to maintain a consistently high-quality guest experience while achieving business, financial, and regulatory compliance objectives. This position requires effective leadership of department managers to foster accountability, teamwork, and professional development across multiple teams.

The Director ensures smooth daily operations covering guest arrivals and departures, room readiness, cleanliness standards, inventory management, and amenity availability. Additionally, the role demands proactive management of staffing levels, labor planning, and aligning operations with maintenance schedules and project timelines. The Director acts as the primary point of escalation for complex guest concerns related to room operations, ensuring prompt resolution and implementation of corrective measures.

A key part of this role is overseeing guest satisfaction by tracking feedback trends and service recovery data, driving continuous improvement initiatives. The Director collaborates closely with other hotel functions such as Engineering, Sales, Conference Planning, Revenue Management, and Food & Beverage departments to align room availability and operational readiness with guest expectations and business goals.

Furthermore, the Director of Rooms Operations champions Aramark's brand culture, modeling service standards and leadership expectations at all times. The position includes responsibilities for interviewing, hiring, coaching, and developing management and hourly associates to build a motivated and guest-focused workforce. Regular and structured reporting to the Assistant General Manager is required, providing updates on guest issues, operational risks, corrective actions, and performance trends.

This role, which may involve physical activities such as lifting, bending, pushing, pulling, and extended walking or standing, also emphasizes compliance with safety regulations and brand standards. The Director supports the overall success and growth of the hotel within Aramark’s service portfolio and contributes broadly to the company’s mission of delivering exceptional guest experiences and operational excellence.