Director of Rooms

Omni Boston Hotel at the Seaport is a premier luxury hotel located in the vibrant Seaport District of Boston, Massachusetts. As a AAA Four Diamond-rated establishment, the hotel is known for its exceptional luxury, personalized service, and stunning accommodations. Its strategic location offers guests unparalleled access to Boston's major commerce, culture, and transportation hubs including South Station, Logan International Airport, and the scenic harbor. The property features 1,054 well-appointed rooms, many of which offer breathtaking floor-to-ceiling views of the city skyline and waterfront. Guests can indulge in seven unique dining experiences, a luxurious day spa, and enjoy leisure amenities like a year-round heated rooftop pool and hot tub. This makes the Omni Boston Hotel at the Seaport not just a place to stay, but a dynamic and sophisticated destination that reflects the energetic spirit of the city it serves.

The hotel prides itself on being a central hub for business meetings and high-profile events with over 100,000 square feet of flexible function space tailored for conferences and meetings of all sizes. This environment creates a fast-paced, engaging workplace where employees can sharpen their hospitality skills, gain diverse industry experience, and contribute to memorable guest experiences. Omni Hotels & Resorts emphasize a culture that values warmth, personalized service, and the highest standards of hospitality.

The role being offered is for the Director of Rooms, an executive-level position that is crucial to maintaining the operational excellence and high standards synonymous with the Omni brand. Reporting directly to the Hotel Manager, the Director of Rooms oversees all areas within the Rooms Division including Front Desk, Guest Services, Housekeeping, Laundry, Spa, and Loss Prevention. Additionally, this role includes management of valet parking operations and maintaining the overall cleanliness and graceful appearance of all guest areas throughout the hotel.

The Director of Rooms is responsible for driving key performance metrics such as guest satisfaction, associate engagement, and financial outcomes. This position demands a balanced approach to people management, operational oversight, and financial stewardship. Key responsibilities include ensuring high standards of service and cleanliness, continuously improving guest satisfaction metrics, fostering a positive work environment to maintain low turnover while encouraging internal promotions, and managing departmental payroll and expenses within budgetary guidelines.

Candidates for this role are expected to bring extensive experience, particularly in a hotel of similar size and caliber, with a strong track record in overseeing all facets of rooms operations. Essential skills include strategic planning, team leadership, excellent communication abilities, and proficiency in technology systems used for budgeting, forecasting, and scheduling.

The salary for this role ranges from $130,000 to $150,000 per year based on experience, reflecting the seniority and importance of the position within the hotel. The Omni Boston Hotel at the Seaport also offers an attractive benefits package that supports the wellness, growth, and work-life balance of its team members. This includes competitive medical, dental, and vision insurance, a matching 401(k) retirement plan, discounted rates at Omni Hotels & Resorts, paid time off, and additional perks like complimentary meals and free gym access.

Working at Omni Boston Hotel at the Seaport means becoming part of a culture that celebrates creativity, individuality, inclusivity, and innovation. The company fosters an engaging and supportive workplace where talent is recognized and career advancement is encouraged. Whether you are launching your hospitality career or seeking to elevate your leadership journey, this role provides a compelling opportunity to make a significant impact in a distinguished luxury hotel setting in one of America’s most exciting cities.