Director of Rooms

Loews Miami Beach Hotel stands as a landmark of luxury and sophistication with its enviable oceanfront location in the heart of South Beach. Recently enhanced through a $50 million renovation, the hotel has undergone a remarkable transformation, introducing all-new touchpoints and redesigned spaces to elevate guest experiences to unparalleled levels. This South Beach icon combines historic charm with contemporary elegance to offer an extraordinary hospitality environment. The hotel is celebrated for its world-class amenities, vibrant atmosphere, and exceptional service standards, making it a sought-after destination for travelers seeking refined comfort and coastal beauty. With a commitment to excellence, Loews Miami Beach Hotel continually strives to exceed expectations through personalized guest engagements and meticulous attention to detail.

The role of overseeing the provision of world-class front office service to hotel guests is integral to maintaining the hotel's distinguished reputation. This position entails leadership over the Front Office Manager and collaboration with multiple departments including Front Desk, Star Service, Guest Service, and Valet operations. The successful candidate will ensure the prompt handling of guest requests and the professional resolution of complaints, safeguarding the hotel’s promise of superior guest satisfaction. Additionally, this role encompasses overall management of the Housekeeping Department, emphasizing operational efficiencies and adherence to established Loews and hotel standards. Working closely with the Director of Operations, this position requires a strategic approach to align front office and housekeeping functions with the hotel’s quality benchmarks.

Responsibilities extend to supervising key leadership roles such as Front Office Manager, Assistant Front Office Managers, Guest Service Manager, VIP Manager, Star Service Manager, and Valet Account Manager. The role demands active involvement in monitoring service scores, managing labor, mentoring managers, and ensuring comprehensive training across departments. The candidate will also liaise with teams responsible for reservations and revenue management to maintain optimal occupancy and revenue targets. In addition to operational oversight, this position involves budget management, incentive program development, and coordination with sales and conference teams to fulfill special group requests.

The ideal candidate will possess extensive knowledge of hotel departments, especially front office and housekeeping, coupled with excellent communication and guest service skills. Proficiency in relevant property management computer systems is essential to support troubleshooting and data-related tasks. The role requires a flexible schedule including weekends and holidays, reflecting the dynamic nature of hospitality operations. A bachelor’s degree in Hospitality Management or a related field, with substantial hotel operations management experience, is preferred to ensure a strong foundation for leadership.

Loews Hotels & Co promotes a diverse and inclusive work environment, committing to equal employment opportunities without discrimination. This role offers an exciting opportunity to contribute to the continued success of a premier oceanfront hotel, delivering exceptional guest experiences within a supportive and dynamic team setting.