Director of Rooms

InterContinental Hotels & Resorts is the world’s first and most global luxury hotel brand, with a rich history of pioneering international travel since the 1940s. The brand is renowned for its international expertise, cultural wisdom, and impressive hotel environments that foster inspiring experiences for travelers seeking a deeper connection to the world. InterContinental Hotels & Resorts values diversity, cultural appreciation, and a passion for travel, welcoming individuals who are genuine ambassadors of its prestigious brand. As a globally recognized name in luxury hospitality, the company emphasizes impeccable guest service, innovative hospitality practices, and high standards of operational excellence.

This role is for the Director of Rooms, a senior management position responsible for overseeing the Rooms Division and Security operations of the hotel. The Director of Rooms plays a vital leadership role, working closely with other departments such as Sales, Conference Services, Finance, Revenue Management, Engineering, and Food & Beverage. The goal is to optimize occupancy, maximize revenue, and enhance the overall guest satisfaction experience. This position involves strategic planning, scheduling, work assignment, evaluation, and enforcing departmental goals and strategies directly aligned with the hotel’s performance metrics and policies.

The Director of Rooms duties are diverse and encompass ensuring excellent guest service delivery and maintaining rigorous standards of cleanliness and appearance throughout all guest and public areas. This role takes charge of staff recruitment, coaching, performance evaluations, and development to create a motivated and capable team. The individual manages relationships with key internal stakeholders and external vendors, ensures compliance with health and safety regulations, and actively participates in financial planning and budgeting activities. They act as Manager on Duty, handling crisis and emergency response efficiently, while monitoring group and convention activities to ensure smooth guest relations from arrival to departure.

This leadership position requires experience in luxury hospitality environments, especially in guest services and front office management. Extensive knowledge of guest services, housekeeping, security procedures, and property management systems is essential. The role also demands strong organizational, communication, and interpersonal skills, with the ability to perform well under pressure and in a fast-paced setting. Flexibility in work hours and the capacity to lead teams with a positive, results-oriented approach are key traits for success.

The salary range for the Director of Rooms is between $110,000 and $135,000 per year. Compensation depends on factors such as education, qualifications, certifications, experience, and performance. This comprehensive role represents a unique opportunity to join a prestigious luxury hotel brand and contribute significantly to its operations and guest satisfaction standards. Candidates who may not meet every requirement but feel they can excel in this role are encouraged to apply and start their journey with one of the most international luxury hotel brands in the world.