Director of Rooms

Lynn, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $110,000.00 - $120,000.00

Work Schedule

Standard Hours

Flexible

Benefits

Learning and development

MOstay programme

Health and wellness programmes

retirement plans

competitive salary

Complimentary dry-cleaning services

meals served while on duty

discounted colleague parking available

Job Description

Mandarin Oriental, Boston is a distinguished luxury hotel located in the heart of the Back Bay, overlooking the iconic Boylston Street. As part of the globally recognized Mandarin Oriental Hotel Group, the Boston property combines classic Bostonian elegance with refined touches inspired by Asian heritage, creating a unique and sophisticated atmosphere for its guests. The hotel features 138 spacious guest rooms and 12 exquisitely designed suites, setting the standard for luxury and comfort in Boston. The hotel is also home to an exclusive spa that introduces the city to world-acclaimed Mandarin Oriental therapies, further enhancing its reputation as a premier destination for relaxation and rejuvenation. Mandarin Oriental Hotel Group is renowned worldwide for owning and operating some of the most luxurious hotels, resorts, and residences in prime locations across the globe. With a strong development pipeline and a commitment to legendary service inspired by Asian heritage, the Group is at the forefront of the luxury hospitality industry, known for creating some of the most sought-after properties globally.

The role of Director of Rooms at Mandarin Oriental, Boston is a vital leadership position within the Hotel Leadership Team. Reporting directly to the Hotel Manager, the Director of Rooms oversees both the Front Office and Housekeeping departments, ensuring these teams operate efficiently and uphold the highest quality standards established by the hotel. This role requires a dynamic leader who excels at supervision, direction, and inspiring a team to deliver exceptional service experiences. The Director of Rooms is responsible for managing the financial and qualitative objectives of the Rooms Division, including involvement in capital expense planning. This position demands a hands-on approach to maintaining legendary quality service metrics while driving operational profitability and guest satisfaction. Acting as Manager on Duty, the Director of Rooms plays a key role in guest relations by personally welcoming VIPs and repeat guests and anticipating their unique needs. The position also involves collaborating closely with other departments to ensure a seamless guest experience and resolving any guest or internal concerns with courtesy and efficiency. The salary range for this role is $110,000 to $120,000 annually, reflecting the seniority and expertise required. This role is suited for candidates who thrive in a culture that values integrity, respect, growth mindset, and a commitment to exceptional service. Mandarin Oriental, Boston offers a comprehensive package of benefits including learning and development programs, wellness initiatives, retirement plans, and exclusive employee perks such as the MOstay program that allows colleagues to enjoy stays at Mandarin Oriental hotels worldwide. This role is an excellent opportunity for hospitality professionals passionate about luxury service to join a globally acclaimed brand and to contribute to its continued success and reputation for excellence.

Job Requirements

Minimum of 5 years of experience in a similar role
Strong time management and prioritization skills with the ability to multitask
Effective management, leadership, organizational, financial, and communication skills
Reading, writing, and oral proficiency in the English language
Ability to stand or walk for prolonged periods of the shift
Ability to work a flexible schedule

Job Qualifications

Minimum of 5 years of experience in a similar role
Experience in luxury hospitality is strongly preferred
Strong time management and prioritization skills with the ability to multitask
Effective management, leadership, organizational, financial, and communication skills
Reading, writing, and oral proficiency in the English language
Ability to stand or walk for prolonged periods of the shift
Ability to work a flexible schedule
4-year college degree in Hospitality Management or a similar field is desirable
Multi-lingual skills are desirable

Job Duties

Support company’s culture through the use of MOHG’s Vision, Mission, Values, and Legendary Quality Experiences on a daily basis to ensure guest satisfaction and the achievement of our Mission Statement
Operate the Front Office and Housekeeping departments properly, efficiently and with profitability, which includes supervising Front Office and Housekeeping Managers and their development and performance
Responsible for planning, monitoring, and meeting all financial and qualitative objectives for the Rooms Division
Act as Manager on Duty
Personally own and elevate service quality metrics of the Front Office and Housekeeping by adhering to Legendary Quality Standards
Ensure an exceptional level of service for all guests, including a warm and genuine arrival and departure experience
Maximize room revenue and occupancy by effectively controlling rates and availability