Director of Rooms

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

wellness programs

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company that stands as a leader in the global hospitality sector. Managing over $15 billion in assets, Highgate boasts an extensive portfolio of more than 400 hotels spread across North America, Europe, the Caribbean, and Latin America. With a robust track record spanning over 30 years, Highgate has garnered a reputation for innovation and expertise in the hospitality industry. The company excels in guiding properties through all phases of the property lifecycle, which includes strategic planning, development, recapitalization, and disposition. Highgate's diverse portfolio features bespoke lifestyle brands, established legacy brands, and independent hotels and resorts, each distinguished by contemporary programming and advanced digital strategies. Utilizing cutting-edge revenue management tools, Highgate effectively analyzes and predicts market trends to drive superior financial performance and maximize property value. Supported by a seasoned executive leadership team and corporate offices worldwide, Highgate is trusted by premier ownership groups and leading hotel brands as a committed partner.

The role of Director of Rooms at Highgate's 548-room Renaissance Hotel in Las Vegas is an exciting leadership opportunity within an esteemed hospitality company. The Renaissance Hotel is recognized as the largest smoke-free, non-gaming property in Las Vegas, appealing to both business and leisure travelers seeking a fresh and stylish alternative. The hotel's modern design, sophisticated guest rooms, vibrant social venues, and signature restaurant, ENVY Steakhouse, offer guests a memorable and upscale experience. Complementary amenities such as 50-minute fitness classes, Kona Craft Beer, and in-room arrival gifts further enhance the guest experience.

As Director of Rooms, you will oversee several critical departments including Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations. Your responsibility is to ensure these departments operate efficiently, courteously, and attentively, providing exceptional service that maximizes guest satisfaction and drives room revenue. You will lead a team of managers and staff by motivating, coaching, and developing talent to meet and exceed the company’s high service standards. Additionally, strategic management of room sales, forecasting, budgeting, and adherence to policies will be vital aspects of your role. You will conduct routine reviews, staff performance evaluations, and enforce compliance with Standard Operating Procedures, all while maintaining open communication channels across departments. This leadership position demands proficiency in hospitality systems, problem-solving skills, and a commitment to fostering a guest-focused culture. The Director of Rooms carries a pivotal role in supporting the hotel’s successful operation and upholding Highgate’s philosophy of excellence.

Job Requirements

Must be able to effectively communicate verbally and in writing with employees and guests
Ability to listen, understand, and address concerns from employees and guests
Ability to multitask and meet deadlines for departmental functions
Maintain high standards of personal appearance and grooming
Attend all required hotel meetings and trainings
Participate in management on duty program as scheduled
Maintain regular attendance as required by hotel scheduling
Ability to lift up to 50 pounds occasionally and up to 20 pounds frequently
Ability to handle problems proactively, including anticipating and solving issues
Maintain confidentiality of sensitive information
Approach all encounters in an attentive, friendly, courteous, and service-oriented manner
Maintain compliance with all hotel standards and regulations
Perform additional duties as assigned by management
Maintain a warm and friendly demeanor at all times

Job Qualifications

At least 6 years of progressive experience in a hotel or related field
Or a 4-year college degree with at least 2 years of related experience
Or a 2-year college degree with 4 or more years of related experience
Previous management experience required
Proficient in Windows, company-approved spreadsheets, and word processing
Effective verbal and written communication skills
Ability to multitask and prioritize departmental functions
Strong leadership and coaching abilities
Familiarity with hospitality service standards and guest satisfaction practices

Job Duties

Ensure efficient operation of guest services, concierge, uniformed services, housekeeping, laundry, security, communications, and reservations
Respond promptly and courteously to guest requests, problems, complaints, and emergencies
Motivate, coach, counsel, and discipline rooms division personnel
Conduct interviews and support recruitment for rooms division staff
Maintain compliance with hotel standards and company policies
Maximize room revenue by monitoring occupancy, rates, and selling status
Conduct daily tours of rooms operating departments and perform walkthroughs to ensure cleanliness and maintenance
Monitor budgets, expenses, labor costs, and prepare rooms division financial forecasts
Conduct and oversee performance reviews for rooms division managers and staff
Coordinate major hotel projects such as renovations and capital expenditures
Participate in management on duty coverage and support corporate guest recognition programs
Operate front office computer systems and PBX console efficiently
Ensure staff knowledge and implementation of corporate marketing programs
Monitor VIP and special guest services to ensure satisfaction
Foster open communication and professional relationships among staff and other departments