Director of Rooms

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $120,000.00 - $140,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid vacation

paid sick days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

Company Paid Short Term and Long Term Disability Insurance

Employee perks and discounts

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels stands as the 8th largest hotel company in the United States and is growing rapidly. The company boasts an extensive and diverse portfolio that includes full-service and focused hotels situated in major cities. Sonesta's unique mix of owned, managed, and franchised properties allows it to maintain a strong presence in key travel destinations across the U.S. and internationally. With over 1000 properties across eight countries, Sonesta is dedicated to delivering hospitality experiences that blend quality with value. Their philosophy centers on the human side of hospitality, delivering service driven by passion, loyalty infused with purpose, and unforgettable experiences that truly connect with guests. This commitment to authentic hospitality allows Sonesta to foster deep relationships with their guests and team members alike, enabling the company to thrive in a competitive market. Sonesta’s culture emphasizes teamwork, innovation, and continuous improvement to deliver exceptional results and memorable stays.

The Clift Royal Sonesta San Francisco, a prestigious luxury lifestyle hotel located in the vibrant heart of Union Square, is known for its bold design, rich history, and energetic environment. The Clift is more than just a place to stay—it offers guests an experience where creativity meets service excellence and individuality is celebrated. Currently, The Clift is seeking a Director of Rooms who will play a key executive role in shaping and elevating the guest experience through strategic leadership and operational excellence. This role oversees the entire Rooms Division which includes the Front Office, Housekeeping, Guest Services, and Security teams, ensuring seamless operations and guest satisfaction. The Director of Rooms will work closely with the General Manager and the Executive Committee to foster a culture of accountability and exceptional service.

This position requires a hands-on leader who can drive operational efficiency, enforce compliance with brand standards, labor agreements, and regulatory requirements, and pursue continuous improvement in guest satisfaction scores. The Director of Rooms will also be instrumental in budget management, staffing optimization, and identifying opportunities that enhance both operational efficiency and revenue. The role demands strong leadership skills to coach and develop department heads and frontline teams to ensure a motivated, inclusive, and accountable workforce. This is a visible leadership role integral to maintaining The Clift’s position as a top-tier destination for luxury hospitality, offering both a competitive salary in the range of $120,000 to $140,000 annually plus bonuses, and a comprehensive benefits package. The opportunity to join such an iconic property and contribute to a legacy of excellence makes this an exceptional career prospect for those passionate about luxury hotel management.

Job Requirements

Minimum 5-7 years of progressive Rooms Division leadership experience
Strong knowledge of front office and housekeeping operations
Proven ability to lead in a unionized environment
Demonstrated success in improving guest satisfaction and financial performance
Solid understanding of labor compliance and wage and hour regulations
Excellent leadership and communication skills
Bachelor’s degree in hospitality management or related field preferred

Job Qualifications

Minimum 5-7 years of progressive Rooms Division leadership experience, preferably in a luxury or lifestyle hotel environment
Strong knowledge of Front Office and Housekeeping operations, with multi-department oversight experience
Proven ability to lead in a unionized environment strongly preferred
Demonstrated success in improving guest satisfaction, team engagement, and financial performance
Solid understanding of labor compliance, wage and hour regulations, and operational risk management
Excellent leadership, communication, and decision-making skills
Bachelor’s degree in Hospitality Management or related field preferred

Job Duties

Direct and oversee all Rooms Division operations to ensure seamless guest experiences
Establish and maintain service standards aligned with brand expectations and luxury positioning
Drive continuous improvement in guest satisfaction scores and service delivery metrics
Lead, coach, and develop department heads and frontline leaders
Foster a culture of engagement, accountability, and inclusion
Partner with HR on performance management, training, and succession planning
Develop and manage departmental budgets, forecasts, and labor costs