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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $120,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus potential
Professional Development
Employee Discounts
Job Description
The hiring establishment is a prestigious hotel known for its exceptional guest service and commitment to quality hospitality. As a leader in the hospitality industry, this hotel offers a dynamic and rewarding environment where teamwork and leadership drive remarkable guest experiences. With a focus on excellence, the hotel carefully cultivates an atmosphere where guests feel valued and every aspect of their stay is managed with attention to detail and professionalism. This hotel operates with a strong set of standards influenced by both its ownership and franchise guidelines, ensuring a consistent delivery of superior service across all guest contact departments.
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Job Requirements
- Experience in Front Office, accounting management, computer experience on a PMS systems and working knowledge of manual front desk procedures, including leadership experience in a Front Office role
- High work ethic, self-initiative, independent judgment
- Proven customer service and problem solving experience
- Regular attendance
- Proven experience in a high pressure, sometimes stressful environment
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to multiple tasks, and meet deadlines despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Job Qualifications
- Experience in Front Office management, experience in accounting management, computer experience on a PMS system, working knowledge of manual front desk procedures, including leadership experience in a Front Office role
- Proven customer service and problem solving experience
- High work ethic, self-initiative, independent judgment
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Proven experience in a high pressure, sometimes stressful environment
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
- Responsible for overall budget approval authority for rooms division departments
- Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience
- Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns
- Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact
- Ensure guest reservation policies, standards and procedures are met
- Ensure the effective resolution if any complaints, challenges occur
- Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved
- Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved
- Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues
- Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings
- Understand and apply the applicable Franchise and management’s Standard Operating Procedures
- Perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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