Director of Rooms

Sonesta International Hotels stands as the eighth largest hotel company in the United States and continues to expand rapidly. Specializing in an impressive array of full-service and focused hotels in major urban centers, Sonesta boasts a diverse portfolio, including owned, managed, and franchised properties. The company is renowned for its commitment to the human side of hospitality, delivering passionate service, purposeful loyalty, and memorable experiences that forge genuine connections with guests. Sonesta's presence spans over 1,000 properties across eight countries, demonstrating its extensive reach and influence within the hotel industry.

The opportunity at hand is with The Clift Royal Sonesta San Francisco, a landmark in luxury lifestyle hotels located in the heart of Union Square. The Clift is distinguished not only by its bold and innovative design but also by its rich history and vibrant atmosphere. It represents a unique blend of creativity, service excellence, and individuality, making every guest stay a truly memorable experience. The role being offered is Director of Rooms, a pivotal leadership position that requires a blend of visionary strategic guidance and hands-on operational expertise. The Director of Rooms will oversee the entire Rooms Division, which includes Front Office, Housekeeping, Guest Services, and Security departments, ensuring that all aspects of the guest journey are exceptional.

This leadership role reports directly to the General Manager and is a critical member of the Executive Committee. The Director of Rooms will play a significant part in shaping the department’s strategy, driving superior guest satisfaction, maintaining operational efficiency, optimizing financial performance, and ensuring full compliance with brand standards and legal regulations. The position demands a collaborative approach, partnering closely with Human Resources and other departments to cultivate an inclusive, accountable, and high-performance culture. This role is not only about managing day-to-day operations but also about envisioning and implementing initiatives that elevate the guest experience and operational workflows.

With a salary range between $120,000 and $140,000 annually, along with bonus eligibility, this is an executive-level position with competitive compensation. Applicants who bring at least 5 to 7 years of progressive leadership experience in Rooms Divisions, preferably in luxury or lifestyle hotels, and a strong knowledge of front-of-house and housekeeping operations will thrive here. Experience working in a unionized environment and a bachelor’s degree in Hospitality Management or a related field are preferred. The role offers a unique chance to join a vibrant, innovative team within an iconic hotel brand that values quality, creativity, and excellence at every guest touchpoint.