You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $120,000.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as the eighth largest hotel company in the United States and continues to expand rapidly. Specializing in an impressive array of full-service and focused hotels in major urban centers, Sonesta boasts a diverse portfolio, including owned, managed, and franchised properties. The company is renowned for its commitment to the human side of hospitality, delivering passionate service, purposeful loyalty, and memorable experiences that forge genuine connections with guests. Sonesta's presence spans over 1,000 properties across eight countries, demonstrating its extensive reach and influence within the hotel industry.
The opportunity at hand is with The Clift Roya... Show More
The opportunity at hand is with The Clift Roya... Show More
Job Requirements
- Minimum 5-7 years of progressive Rooms Division leadership experience
- Strong knowledge of Front Office and Housekeeping operations
- Experience in a unionized environment preferred
- Bachelor’s degree in Hospitality Management or related field preferred
- Demonstrated success in guest satisfaction improvement
- Knowledge of labor compliance and wage and hour regulations
- Excellent leadership and communication skills
Job Qualifications
- Minimum 5-7 years of progressive Rooms Division leadership experience, preferably in a luxury or lifestyle hotel environment
- Strong knowledge of Front Office and Housekeeping operations, with multi-department oversight experience
- Proven ability to lead in a unionized environment strongly preferred
- Demonstrated success in improving guest satisfaction, team engagement, and financial performance
- Solid understanding of labor compliance, wage and hour regulations, and operational risk management
- Excellent leadership, communication, and decision-making skills
- Bachelor’s degree in Hospitality Management or related field preferred
Job Duties
- Direct and oversee all Rooms Division operations to ensure seamless guest experiences
- Establish and maintain service standards aligned with brand expectations and luxury positioning
- Drive continuous improvement in guest satisfaction scores and service delivery metrics
- Lead, coach, and develop department heads and frontline leaders
- Foster a culture of engagement, accountability, and inclusion
- Partner with HR on performance management, training, and succession planning
- Develop and manage departmental budgets, forecasts, and labor costs
- Optimize staffing models in alignment with occupancy and business demand
- Identify opportunities for operational efficiencies and revenue enhancement
- Ensure compliance with applicable labor laws, union agreements, and company policies
- Partner with HR on investigations, disciplinary actions, and grievance management
- Maintain accurate documentation and support a legally compliant work environment
- Champion a guest-first culture, responding to escalations with urgency and professionalism
- Oversee quality assurance programs, inspections, and brand audits
- Collaborate cross-functionally to ensure a cohesive guest journey
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: