Director of Rooms

First Hospitality is a forward-thinking hotel development and management company dedicated to innovation and excellence. Known for its commitment to fostering a culture of collaboration, flexibility, and fairness, First Hospitality provides an environment where every team member has the opportunity for growth and success. With a focus on modern hospitality practices and unwavering dedication to guest satisfaction, the company excels in managing full-service and luxury hotels, ensuring an exceptional experience for both guests and associates. As an equal opportunity employer, First Hospitality values diversity and inclusion, creating a workplace where respect and support are cornerstones of daily operations.

The Director of Rooms role at First Hospitality is a strategic leadership position critical to shaping the guest experience across Guest Services and Housekeeping departments. This position serves as the cornerstone for setting and maintaining the highest standards of service, operational excellence, and team performance. The Director of Rooms is responsible for ensuring seamless, top-tier guest experiences by overseeing all facets of rooms division operations. The role requires collaboration across multiple departments to maintain operational alignment, achieve stellar financial outcomes, and cultivate a vibrant culture where both guests and associates thrive.

In this role, leadership goes beyond managing tasks to inspiring teams by setting clear expectations, fostering engagement, and promoting accountability. The Director of Rooms plays a pivotal role in recruiting, developing, and retaining a strong leadership team committed to excellence. Monitoring guest satisfaction metrics and analyzing trends allows for the implementation of continuous improvements that elevate the guest experience.

Financial responsibility is a key aspect of this position, with the Director expected to expertly manage budgets, labor strategies, and resource allocation to meet and exceed financial objectives. The role demands an individual who leads by example, promoting a culture of inclusion, collaboration, and mutual respect that aligns with First Hospitality's core values.

This position offers the opportunity to work in a dynamic hospitality environment with access to numerous career development and advancement opportunities. Employees enjoy competitive benefits including insurance coverage and paid time off from day one, holiday pay, 401(k) enrollment after 30 days, and exclusive hotel and travel discounts worldwide. The role is ideal for a candidate with at least 3 years of progressive leadership experience in hotel operations, particularly within luxury or full-service hotel environments. Strong communication skills, proficiency with hotel management systems, and financial acumen are essential to succeed in this role. Physical ability to be active throughout the workday and manage occasional lifting and movement of items up to 30 pounds is also required. Overall, this position is perfect for a results-driven, people-oriented hospitality professional seeking to lead a top-performing rooms division team and contribute to the ongoing success of First Hospitality.