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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional Development
wellness programs
Job Description
Sage Hospitality Group is a leading player in the hospitality industry, dedicated to delivering exceptional experiences through its diverse portfolio of hotels and restaurants. Known for its passion, innovation, and commitment to excellence, Sage Hospitality Group emphasizes enriching lives one experience at a time. The company prioritizes creating authentic relationships with guests while fostering a collaborative and empowering environment for its employees. Sage Hospitality Group operates with a philosophy that success is about more than just work performance; it's about who the employees are and their capacity to positively impact the communities they serve. This approach enables the group to... Show More
Job Requirements
- Ability to respond to guest requests and questions over the phone
- excellent speech communication skills in person and on telephone
- strong literacy skills for document creation and comprehension
- physical ability to lift, push, pull, carry, bend, kneel, stand continuously
- ability to climb stairs and ladders as required
- driving capability as necessary
- work primarily inside hotel and office environment
Job Qualifications
- A four-year college degree or equivalent education or experience
- four to five years of experience in a related position
- experiential knowledge in people management and complex problem solving
- ability to analyze and interpret complex information to improve practices
- decision-making skills with general policies available
- strong supervisory and management capabilities
- excellent communication skills including negotiation and influence
- ability to foster positive and engaging guest interactions
Job Duties
- Plan and provide leadership to the rooms department to surpass customer satisfaction and financial goals
- manage day-to-day operations of the front office, guest services, housekeeping, security and valet parking
- draft and manage the department’s budget within approved constraints
- champion key performance indicators such as RevPAR, GOP, occupancy and guest satisfaction
- implement activations and programming consistent with hotel positioning
- collaborate on strategic issues with the Executive Committee
- resolve customer complaints to maintain high satisfaction
- manage check-in and check-out procedures daily
- work with People & Culture on hiring, training and performance management
- ensure the department is staffed and trained for business needs
- support sales team and group bookings to enhance guest experiences
- manage cash handling and guest accounts accurately
- maintain a positive and professional demeanor as a hotel representative
- implement emergency procedures and oversee security staff
- coordinate between housekeeping and engineering to maintain property standards
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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