Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,200.00 - $105,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Omni Grove Park Inn & Spa, a distinguished AAA Four-Diamond resort, is renowned for its understated elegance and southern charm. Situated with sweeping views of the Blue Ridge Mountains, this iconic destination has welcomed ten U.S. presidents and numerous luminaries from the arts, entertainment, sports, and political arenas. The hotel boasts a rich blend of luxurious amenities, including multiple acclaimed restaurants, a classic Donald Ross golf course, tennis and fitness centers, an award-winning spa, and expansive convention facilities. These offerings create an unmatched guest experience that combines historic grandeur with modern comforts and impeccable service standards.
As part of the respected Omni Hotels & Resorts brand, Omni Grove Park Inn & Spa is committed to delivering exceptional hospitality rooted in a culture of respect, gratitude, and empowerment. Associates enjoy a dynamic and inspiring work environment that fosters professional growth through comprehensive training and mentoring programs. The property’s atmosphere encourages teamwork, motivation, and a passion for serving others, creating the perfect setting for dedicated hospitality professionals who seek rewarding career opportunities within a prestigious resort setting.
The role available is for the management of the Rooms Division, a vital department highly instrumental in maintaining the hotel's reputation for excellence. The position involves direct responsibility for several key operational areas, including Front Office, Housekeeping, Guest Services, and Loss Prevention. The successful candidate will collaborate closely with other executive committee members, contributing to achieving financial goals, maintaining service standards, and fostering positive employee relations. This leadership role demands a seasoned professional who can manage diverse teams, oversee day-to-day operations efficiently, and ensure guest service excellence throughout the property.
Key responsibilities include hiring, training, scheduling, reviewing, and, when necessary, disciplining staff with the support of the operations management team. The manager will coordinate with department heads and assistant managers to supervise all operational aspects, ensuring that guest service standards are consistently met and enhanced. Regular communication with the Resort Manager and other department heads is essential to synchronize efforts across divisions. The role also involves participating in developing annual budgets and action plans, reviewing daily operational results, and making immediate corrective actions when required to maintain operational efficiency and guest satisfaction.
This leadership position provides an exciting opportunity for seasoned hotel management professionals who thrive in a high-profile luxury resort environment. Candidates will have the chance to work with a dedicated and skilled team, contribute to innovative service programs, and uphold the distinguished reputation of Omni Grove Park Inn & Spa. This role offers an enriching career path within a company recognized for its commitment to exceptional service and associate development, making it an excellent fit for motivated individuals passionate about hospitality management and guest experience.
As part of the respected Omni Hotels & Resorts brand, Omni Grove Park Inn & Spa is committed to delivering exceptional hospitality rooted in a culture of respect, gratitude, and empowerment. Associates enjoy a dynamic and inspiring work environment that fosters professional growth through comprehensive training and mentoring programs. The property’s atmosphere encourages teamwork, motivation, and a passion for serving others, creating the perfect setting for dedicated hospitality professionals who seek rewarding career opportunities within a prestigious resort setting.
The role available is for the management of the Rooms Division, a vital department highly instrumental in maintaining the hotel's reputation for excellence. The position involves direct responsibility for several key operational areas, including Front Office, Housekeeping, Guest Services, and Loss Prevention. The successful candidate will collaborate closely with other executive committee members, contributing to achieving financial goals, maintaining service standards, and fostering positive employee relations. This leadership role demands a seasoned professional who can manage diverse teams, oversee day-to-day operations efficiently, and ensure guest service excellence throughout the property.
Key responsibilities include hiring, training, scheduling, reviewing, and, when necessary, disciplining staff with the support of the operations management team. The manager will coordinate with department heads and assistant managers to supervise all operational aspects, ensuring that guest service standards are consistently met and enhanced. Regular communication with the Resort Manager and other department heads is essential to synchronize efforts across divisions. The role also involves participating in developing annual budgets and action plans, reviewing daily operational results, and making immediate corrective actions when required to maintain operational efficiency and guest satisfaction.
This leadership position provides an exciting opportunity for seasoned hotel management professionals who thrive in a high-profile luxury resort environment. Candidates will have the chance to work with a dedicated and skilled team, contribute to innovative service programs, and uphold the distinguished reputation of Omni Grove Park Inn & Spa. This role offers an enriching career path within a company recognized for its commitment to exceptional service and associate development, making it an excellent fit for motivated individuals passionate about hospitality management and guest experience.
Job Requirements
- minimum of 5 years of hotel management experience in a 4 diamond hotel/resort environment
- background in rooms operations
- exceptional management skills with a proven track record in mentoring/leading a successful team
- ability to budget and forecast productivities and direct expenses
- ability to establish and maintain relationships with vendors, community and organizations
- excellent technical skills to include ms office, pms system opera, delphi and oracle
- flexible schedule to include weekends and holidays
- ability to communicate effectively and professionally
- ability to work under pressure
- ability to work independently and within a team environment
- must be detail oriented, extremely organized and punctual
- must be professionally polished
Job Qualifications
- minimum of 5 years of hotel management experience in a 4 diamond hotel/resort environment
- background in rooms operations
- exceptional management skills with a proven track record in mentoring/leading a successful team
- ability to budget and forecast productivities and direct expenses
- ability to establish and maintain relationships with vendors, community and organizations
- excellent technical skills to include ms office, pms system opera, delphi and oracle
- flexible schedule to include weekends and holidays
- ability to communicate effectively and professionally
- ability to work under pressure
- ability to work independently and within a team environment
- must be detail oriented, extremely organized and punctual
- must be professionally polished
Job Duties
- work closely with the other executive committee members to ensure all financial, services standard and employee relation goals are met
- participate in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team
- coordinate, supervise and direct all aspects of the operation with the support of department heads and assistant managers
- ensure that guest service standards are met and developed to maintain consistent levels of excellent guest service
- maintain close communication with the resort manager and other department/division heads
- recommend programs for the motivation and development of staff
- assist in developing annual budget and action plans, including annual objectives
- review daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required
- conduct daily review of rooms division hotel operations with department heads
- attend hotel operational meetings, rooms departmental meetings, and associate-related events
- review annual objectives composed by department heads and monitor progress to completion over coming year
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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