Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $90,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career advancement opportunities
safe work environment
Job Description
HHM Hotels is a prominent hospitality management company known for its dedication to delivering exceptional guest experiences across its portfolio of hotels. Focused on sustainability, innovation, and excellence in service, HHM Hotels manages properties that reflect these core values and prioritize guest satisfaction while maintaining efficient operational standards. The company is committed to fostering a positive work environment where employees share a passion for hospitality and strive to exceed expectations through teamwork and professional growth. As part of its ongoing commitment to sustainable practices, HHM Hotels incorporates its EarthView program into daily operations to promote environmental responsibility.\n\nThe role of Director... Show More
Job Requirements
- Associate or bachelor's degree preferred
- 5 to 7 years related experience
- ability to stand for extended periods
- ability to walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- willingness to work varying schedules including holidays and weekends
Job Qualifications
- Associate or bachelor's degree preferred
- 5 to 7 years of related experience
- strong leadership and supervisory skills
- knowledge of guest services operations
- experience with budget development and management
- familiarity with sustainability practices in hospitality
- excellent communication and interpersonal skills
- ability to analyze guest feedback and implement improvements
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring they perform according to brand or hotel standards and HHM core values
- be aware of guest satisfaction scores and work to increase departmental and overall guest satisfaction
- monitor front office financial operations and ensure compliance with accounting controls and procedures
- develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- review and approve capital budget items
- supervise all guest services department managers
- review correspondence from guests and incident logs and direct staff based on information obtained
- oversee vendor and personnel contracts throughout the hotel
- monitor occupancy of guest room space to ensure efficient use and minimize overbooking
- create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- follow sustainability guidelines and practices related to HHM's EarthView program
- practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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